Savannah Killen
Brighton,USA
Summary
Organized Front Office Operations Specialist with extensive experience managing high-volume environments. Strong communication and organizational skills facilitate effective scheduling and customer service. Collaborative team player committed to achieving results and adapting to evolving needs, ensuring efficient daily operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
AAA Insurance
Novi, Michigan
07.2026 - Current
- Handled customer inquiries via phone, providing timely and accurate information to resolve issues
- Assisted AAA Insurance policyholders with billing questions and policy updates.
- Reviewed insurance coverage details for AAA Insurance customers by phone and email.
- Processed policy changes, endorsements, and cancellations in AAA Insurance systems.
In Home Nanny
Miller Tree Company
04.2026 - 07.2026
- Provided nurturing care and supervision for children, ensuring a safe environment.
- Streamlined household management by efficiently handling laundry, light cleaning, and errands to support family needs.
- Cultivated strong relationships with children and parents by creating nurturing and structured home environments.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Ensured alignment with parental expectations through regular communication about children's progress, challenges, and goals.
In-Home Nanny
Nanny Lane
02.2026 - 03.2026
- Developed and implemented engaging educational activities tailored to children's interests.
- Supervised daily activities and ensured safe play environments for children.
- Communicated regularly with parents about child development and daily progress to foster collaborative care.
- Prepared nutritious meals and educated children on healthy eating habits to promote wellness.
- Engaged in continuous dialogue with parents to address challenges and set developmental goals for children.
Dog Caretaker
Rover
06.2025 - 11.2025
- Monitored health of animals and reported any changes or issues to supervisor.
- Monitored animal health and promptly reported changes or issues to supervisor for timely intervention.
- Maintained clean, safe environment for animals in care.
- Cultivated strong relationships with pet owners through effective communication and attentive listening.
- Enforced facility rules and regulations regarding pet behavior.
- Coordinated multiple tasks to ensure safety and well-being of all animals in care.
In-Home Nanny
Nannylane
06.2024 - 04.2025
- Provided attentive care to infants and toddlers, including diaper changing, feeding, bathing and dressing.
- Managed household tasks related to childcare, including laundry, meal cleanup, and play area organization, ensuring a well-maintained environment for children.
- Provided a safe, nurturing, and stimulating environment for children, fostering their emotional and cognitive growth.
- Maintained detailed records of each child's progress in behavior, academic performance, and overall development to support individualized care and development.
- Adapted quickly to new environments while providing quality childcare services.
Host
Vintana Wine and Dine
09.2023 - 05.2024
- Organized reservations, conducted table visits, and answered phones simultaneously to enhance guest experience during peak times.
- Managed seating arrangements and resolved guest complaints effectively, contributing to positive dining experiences.
- Collaborated with staff to streamline operations during peak dining hours, ensuring smooth service and guest satisfaction.
- Answered phone calls to take reservations and address guest questions and concerns.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Presented a positive first impression of establishment's high standards by delivering exceptional service.
- Guided guests to assigned tables or provided available seating options in bar and patio areas.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Sales Associate/ Cashier
Plato's Closet
08.2022 - 06.2023
- Greeted customers warmly, providing assistance to enhance shopping experience.
- Assisted customers in finding and selecting products, ensuring satisfaction with choices.
- Greeted customers warmly and offered assistance.
- Executed cleaning tasks to maintain store appearance and hygiene., keeping store neat and organized.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved customer complaints and inquiries courteously, fostering positive shopping environment.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
Crew Member
Tropical Smoothie Cafe
06.2021 - 05.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Resolved customer complaints professionally and courteously, enhancing customer experience.
- Communicated effectively with customers to address inquiries and resolve complaints, fostering positive interactions.
- Placed orders into POS systems and handled cash and credit transactions.
- Executed store opening and closing procedures efficiently, ensuring smooth daily operations.
- Completed all store opening and closing procedures.
- Followed all safety and security procedures to reduce risks.
Cashier/Server
Ritters Frozen Custard
08.2020 - 06.2021
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Fostered collaborative relationships with co-workers to enhance team dynamics.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Resolved customer complaints and inquiries promptly to ensure satisfaction.
Education
High School Diploma -
Brighton High School
BrightonSkills
- Customer relationship management
- Customer appointment management
- Policy information clarification
- Effective time management
- Organizational skills
- Efficient task organization
- Multitasking skills
- Timely and dependable
- Collaborative mindset
- Flexible in dynamic environments
- Strong work ethic
Certification
Food Handlers Certification
References
- Mike Miller private nanny position, ( 248-991-5938)
- Jessie Fisher private nanny position, (208) 874-2951)
- Jenna manger of Vintana Wine and Dine, (760)-745-7777)
LANGUAGES
English Fluent
Timeline
Customer Service Representative
AAA Insurance
07.2026 - Current
In Home Nanny
Miller Tree Company
04.2026 - 07.2026
In-Home Nanny
Nanny Lane
02.2026 - 03.2026
Dog Caretaker
Rover
06.2025 - 11.2025
In-Home Nanny
Nannylane
06.2024 - 04.2025
Host
Vintana Wine and Dine
09.2023 - 05.2024
Sales Associate/ Cashier
Plato's Closet
08.2022 - 06.2023
Crew Member
Tropical Smoothie Cafe
06.2021 - 05.2022
Cashier/Server
Ritters Frozen Custard
08.2020 - 06.2021
High School Diploma -
Brighton High School