SAVANNAH KOCH
Coconut Creek
Summary
Dedicated and empathetic, with a track record in hospitality service expertise and exceptional customer service.. Demonstrated reliability and a strong work ethic, significantly improving team efficiency and guest engagement without compromising quality. An upbeat and energetic childcare provider. Supporting activities and home requirements for parents. Responsive, dependable and understanding with an upbeat personality. Provided customers with an amazing attitude/service during bartending and serving.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Bar Lead/Bartender
Hijinks sports grill
Boca Raton
06.2025 - 03.2026
- Supervised bartenders to ensure everything was running smoothly during shifts
- Trained new bartender/servers
- Handled cash, used TOAST pos
- Promoted new items or specials to increase sales opportunities.
- Handled interviews
- Ensure the bar was stocked (inventory)
- Enforced bar cleanliness and closing duties
- Developed cocktail recipes and updated menu selections
Administrative Assistant
12AM Educational Services
Boca Raton
06.2023 - 10.2024
- Light book keeping
- Answered phone calls/emails
- Made appointments
- Used word daily
- Demonstrated how to multitask and work with others
- Maintained organization
Host/Server
Waterstone Resort & Marina
Boca Raton
11.2022 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations, to-go orders, and room service and answering customer questions.
- Helped servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Input orders accurately into POS terminal and split bills.
- Greeted tables with a welcoming energy and attitude!
Server/Bartender
Hooters Of America LLC.
West Palm Beach
01.2024 - 06.2024
- Ensured customers were greeted with a welcoming attitude
- Provided customers with food and drinks
- Used the pos efficiently
- Provided exceptional customer service in a fast-paced dining environment.
Restaurant Hostess
Another Broken Egg Cafe
Boca Raton
05.2022 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
- Informed servers with upcoming tables to ensure smooth transitions minimizing the overall wait times.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Tallahassee Community College
Tallahassee, FLSkills
- Host/Hostess
- POS
- Restaurant Experience
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Guest Engagement
- Time Management
- Reliability and punctuality
- Employee training
Certification
Food Handler Certification
Timeline
Bar Lead/Bartender
Hijinks sports grill
06.2025 - 03.2026
Server/Bartender
Hooters Of America LLC.
01.2024 - 06.2024
Administrative Assistant
12AM Educational Services
06.2023 - 10.2024
Host/Server
Waterstone Resort & Marina
11.2022 - 10.2024
Restaurant Hostess
Another Broken Egg Cafe
05.2022 - 11.2022
Tallahassee Community College