Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
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Savannah Manolakos

Savannah Manolakos

Bronx,NY

Summary

Delivered exceptional customer service by leveraging strong oral and written communication skills, active listening, and analytical problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Life Insurance Supervising Agent

Globe Life National Income
Bronx, NY
07.2024 - 11.2025
  • Consistently achieved personal sales goals, serving as a role model for the team and inspiring them to excel.
  • Participated in industry conferences and networking events to represent the agency and expand professional connections.
  • Provided expert guidance on policy options and benefits to both clients and agents, enhancing the overall sales experience.
  • Developed and implemented training programs that enhanced product knowledge and sales techniques among team members.
  • Developed risk assessment strategies to ensure clients received suitable coverage based on their specific needs.
  • Identified and recruited top sales talent to strengthen the agency's workforce and drive future growth.
  • Established strong relationships with clients, resulting in a high retention rate and increased referrals.

Service Center Representative

Sedgwick Government Solutions
11.2022 - 06.2024
  • Provided exceptional customer service support by addressing inquiries and resolving issues in a timely manner.
  • Actively listened to customer feedback to identify areas of improvement in service delivery.
  • Collaborated with team members to develop and implement effective service strategies.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Trained new staff on service protocols and customer engagement techniques.
  • Established and maintained strong relationships with clients to foster loyalty and repeat business.

Customer Associate Manager

Mountain Time Health, LLC
01.2019 - 01.2022
  • Collaborated with healthcare professionals to interpret test results and provide patient care insights.
  • Trained and mentored new staff on laboratory protocols and safety procedures.
  • Utilized laboratory information systems to track samples and manage data efficiently.
  • Implemented quality control measures to ensure accuracy and reliability of test results.
  • Developed strong relationships with vendors for procurement of laboratory equipment and supplies.
  • Communicated effectively with patients and healthcare team regarding test procedures.
  • Maintained a clean and organized work environment in accordance with safety protocols.
  • Handled sensitive patient information with confidentiality and adhered to HIPAA regulations.
  • Analyzed and reported findings in a timely manner to support clinical decision-making.

Education

Associates - Human Services

Monroe University
Bronx, NY
01.2027

High School - undefined

South Brooklyn Community High School
Brooklyn, NY
01.2020

Skills

  • Efficient with Microsoft Word, Excel, Spreadsheets, and Genesys Software
  • Direct Sales
  • Technical Support
  • Complaint resolution
  • Understanding Customer Needs
  • Computer Skills
  • Account Management
  • Inbound Call Management
  • Call center experience
  • Problem Resolution
  • Active Listening

Interests

Writing, Reading, Cooking, Being A Tech Guru, Fitness

Certification

Licensed To Sell Life Insurance In NY

Timeline

Life Insurance Supervising Agent

Globe Life National Income
07.2024 - 11.2025

Service Center Representative

Sedgwick Government Solutions
11.2022 - 06.2024

Customer Associate Manager

Mountain Time Health, LLC
01.2019 - 01.2022

High School - undefined

South Brooklyn Community High School

Associates - Human Services

Monroe University