Writing, Reading, Cooking, Being A Tech Guru, Fitness
Savannah Manolakos
Bronx,NY
Summary
Delivered exceptional customer service by leveraging strong oral and written communication skills, active listening, and analytical problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Supervising Agent
Globe Life National Income
Bronx, NY
07.2024 - 11.2025
- Consistently achieved personal sales goals, serving as a role model for the team and inspiring them to excel.
- Participated in industry conferences and networking events to represent the agency and expand professional connections.
- Provided expert guidance on policy options and benefits to both clients and agents, enhancing the overall sales experience.
- Developed and implemented training programs that enhanced product knowledge and sales techniques among team members.
- Developed risk assessment strategies to ensure clients received suitable coverage based on their specific needs.
- Identified and recruited top sales talent to strengthen the agency's workforce and drive future growth.
- Established strong relationships with clients, resulting in a high retention rate and increased referrals.
Service Center Representative
Sedgwick Government Solutions
11.2022 - 06.2024
- Provided exceptional customer service support by addressing inquiries and resolving issues in a timely manner.
- Actively listened to customer feedback to identify areas of improvement in service delivery.
- Collaborated with team members to develop and implement effective service strategies.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Trained new staff on service protocols and customer engagement techniques.
- Established and maintained strong relationships with clients to foster loyalty and repeat business.
Customer Associate Manager
Mountain Time Health, LLC
01.2019 - 01.2022
- Collaborated with healthcare professionals to interpret test results and provide patient care insights.
- Trained and mentored new staff on laboratory protocols and safety procedures.
- Utilized laboratory information systems to track samples and manage data efficiently.
- Implemented quality control measures to ensure accuracy and reliability of test results.
- Developed strong relationships with vendors for procurement of laboratory equipment and supplies.
- Communicated effectively with patients and healthcare team regarding test procedures.
- Maintained a clean and organized work environment in accordance with safety protocols.
- Handled sensitive patient information with confidentiality and adhered to HIPAA regulations.
- Analyzed and reported findings in a timely manner to support clinical decision-making.
Education
Associates - Human Services
Monroe University
Bronx, NY01.2027
High School - undefined
South Brooklyn Community High School
Brooklyn, NY01.2020
Skills
- Efficient with Microsoft Word, Excel, Spreadsheets, and Genesys Software
- Direct Sales
- Technical Support
- Complaint resolution
- Understanding Customer Needs
- Computer Skills
- Account Management
- Inbound Call Management
- Call center experience
- Problem Resolution
- Active Listening
Interests
Certification
Licensed To Sell Life Insurance In NY
Timeline
Life Insurance Supervising Agent
Globe Life National Income
07.2024 - 11.2025
Service Center Representative
Sedgwick Government Solutions
11.2022 - 06.2024
Customer Associate Manager
Mountain Time Health, LLC
01.2019 - 01.2022
High School - undefined
South Brooklyn Community High School
Associates - Human Services
Monroe University