Summary
Overview
Work History
Education
Skills
Certifications and Volunteering
Timeline
Generic

Abigail Wilson

Missoula,MT

Summary

Dedicated and versatile professional with extensive experience in customer service, childcare, hospitality, and sales. Proven ability to provide exceptional care and attention to detail in high-pressure environments, ensuring customer satisfaction and safety. Skilled in multitasking, problem-solving, and creating positive experiences for diverse clientele. Adept at managing dynamic and fast-paced situations with a calm and proactive approach.

Overview

9
9
years of professional experience

Work History

Life Insurance Supervising Agent

American Income Life Insurance Company
2024.01 - Current
  • Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Trained new agents on company procedure, customer service, product knowledge, handling and organizing sales.

Nanny

Brandon + Jayme Parker
2022.08 - 2024.01
  • Managed childcare responsibilities, including light housekeeping, after-school transportation, and coordination of extracurricular activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Server/Bartender

Top Dawg Tavern
2021.11 - 2022.06
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Medical Receptionist

Dr. Benjamin Towe Office
2016.03 - 2018.08
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Performed administrative functions including typing, filing, answering phones, scheduling appointments, preparing reports, maintaining records, processing registration paperwork, and collecting payments.
  • Reduced no-shows by implementing appointment reminder system through phone calls.

Education

Bachelor of Science - Psychology

Augusta University
Augusta, GA
12.2022

Skills

  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Self-Motivated
  • Highly Organized
  • Safety Management
  • Efficient
  • Problem-Solving
  • Adaptability
  • Schedule Management
  • Reliable
  • Leadership

Certifications and Volunteering

  • Child Ministry Volunteer, 2023 - Current, Dedicated volunteer in the child ministry, responsible for creating a safe, nurturing, and engaging environment for children during church services and events. Facilitated age-appropriate activities, lessons, and games that promote spiritual growth and positive values.
  • Panhellenic Delegate, 2018 - 2020, Served two years as a Panhellenic delegate on my sororities executive board the first two years of college. During this time I volunteered to attend meetings and build relationships within our community by planning events and presenting educational modules.
  • Certified Nursing Assistant, expired 2020, Volunteered over 100 hours at local hospitals and long term care facilities my senior year of high school. During this time I acquired my first aid certification, CPR certification, and Certified Nursing Assistant.
  • Kiddie Camp, 2014 - 2017, Volunteered 40+ hours one week out of each summer during my high school career for a young child cheerleading camp. This camp was a fundraiser for our school at which I was in charge of keeping a safe environment, choreographing routines, supervising lunches, and entertaining the children with exciting games and activities.

Timeline

Life Insurance Supervising Agent

American Income Life Insurance Company
2024.01 - Current

Nanny

Brandon + Jayme Parker
2022.08 - 2024.01

Server/Bartender

Top Dawg Tavern
2021.11 - 2022.06

Medical Receptionist

Dr. Benjamin Towe Office
2016.03 - 2018.08

Bachelor of Science - Psychology

Augusta University
Abigail Wilson