Savannah Marquez
San Antonio,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Photo Estimate Group
Progressive Insurance
2023 - Current
- Evaluating insurance claims to determine the extent of the insurance company’s liability
- Inspecting the damaged property to ascertain the extent of physical damage
- Estimating parts and labor to repair damage, using standard auto estimating manuals and knowledge of automotive repair
- Complete estimates to indicate repair cost
- Communicate with inured and claimants, insurance agents and adjusters, and other interested parties during the claims process
- Ensure claims are handled in a timely and efficient manner.
- Adhere to all state regulations and company guidelines.
National Catastrophe Response Team
Progressive Insurance
03.2022 - 03.2023
- Accurately and timely inspected vehicles and wrote estimates, documented claim related information appropriately, and made decisions consistent with claims standards and local laws.
Represented the Company in developing and maintaining strong relationships with repair facility staff and other external vendors; negotiating and holding them accountable for repairs that meet Progressive's standards.
Managed a portfolio of Multiple Shop Operators (MSO) relationships or Shop-Written Estimates (SWE)/Network or non-network to the established protocols.
Organized and prioritizes work schedule to maximize efficiency for the timely resolution of claims.
Reviewed state regulations and labor rates and makes decisions consistent with claims standards and local laws.
Identified related and unrelated damage (prior damage) and assesses coverage and payment as appropriate.
Collaborated with the Claims Adjuster with decisions regarding coverage and liability.
Makes decisions as to replace or repair, labor time, type of replacement etc.
Proactively communicated with customers and sets clear and accurate expectations for repairs. This may include, but not limited to, repair/replace decisions, total loss decision, and financial obligations in efforts to expedite resolution of the claim and minimize loss of use.
Negotiated with repair facilities and/or customers to resolve disputes.
Inspected and prepared damage evaluations to include total loss.
Makes decisions to allow for rental and length of time. Communicates and negotiates with customer regarding rental; resolves disputes when needed.
Identified potential fraud and refers for investigation.
Authorized and issued property damage and applicable supplemental payments.
- Reviews claims handling to ensure standards are being met and claims are on track for timely and accurate resolution. Determines the need for additional resources when complexity escalates.
- Responded to elevated inquiries and complaints; resolved and/or further elevates issues as they arise.
Repair Facility Associate /damage Specialist/training Assistant
USAA Allcat Claims
01.2020 - 02.2022
- Exceeded daily and weekly production expectations, effectively used tools & technology.
- Provided body shops with precise and accurate information, liability status, reviewed for UMPD and Deductible wavier criteria and rental coverage handling average of 70 calls per day.
- Trained new hires , assigning workload and coached each employee increasing company retention and productivity rates.
- Monitored day-to-day activities , collaborating with management areas needing improvement and implementing plans for rectification.
- Resolved complex repair shop issues/questions. Set assignments, providing updates on claim that impact repairs, damage verification, providing payment status, and issued payments.
- Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
- Assisted with CAT property claims, Supported workload surges and/or Catastrophe operations
- Trained and mentored 20 new personnel hired to fulfill various roles
Service advisor
Associated Collision
12.2015 - 01.2020
- Greeted and consulted with customers to interpret their needs and arrange for appropriate service.
- Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintained customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications such as ALLDATA and ICAR
- Exceeded Monthly goals, over 100 thousand in vehicle repairs
Education
Associate of Science - Emergency Medical Services
Northwest Vista College
05.2018
High school Diploma - Basics
Judson High School
Converse, TX05.2005
Skills
- Excel Pivot tables
- Excel charts and graphs
- Basic knowledge of Power BI
- Adjusters license
- ICAR Platinum certified
- Expert in CCC one Estimating software
- Expert in Mitchell Estimating software
- Expert in Mitchell Estimating software
- Porsche certified
- Cadillac Certified
- Expert in Aluminum repair
Languages
Spanish
Native or Bilingual
Timeline
National Catastrophe Response Team
Progressive Insurance
03.2022 - 03.2023
Repair Facility Associate /damage Specialist/training Assistant
USAA Allcat Claims
01.2020 - 02.2022
Service advisor
Associated Collision
12.2015 - 01.2020
High school Diploma - Basics
Judson High School
Photo Estimate Group
Progressive Insurance
2023 - Current
Associate of Science - Emergency Medical Services
Northwest Vista College