Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah McClain

Sullivan,IL

Summary

Dynamic Billing Coordinator at Conxxus/Metro Communications with a proven track record in process improvement and relationship building. Expert in payment processing and complaint handling, I enhanced departmental efficiency while fostering strong client connections. My engaging personality and commitment to exceptional customer service consistently resulted in high client satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Billing Coordinator

Conxxus/Metro Communications
10.2023 - Current
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.

Barber

Knockouts Hair Salon
01.2018 - 01.2024
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.

Education

High School Diploma -

Sullivan High School
Sullivan, IL
05-2011

Skills

  • Complaint handling
  • Payment processing
  • Order processing
  • Dispute resolution
  • Relationship building
  • Customer service
  • Critical thinking
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Cleanliness and hygiene
  • Engaging personality
  • Customer service expertise

Timeline

Billing Coordinator

Conxxus/Metro Communications
10.2023 - Current

Barber

Knockouts Hair Salon
01.2018 - 01.2024

High School Diploma -

Sullivan High School

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