Savannah McPherson
Cape Coral,FL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Currently enrolled in College to further my education, obtain a career in the medical profession, and enhance personal growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
7 Eleven Gas Station
Saint James City, FL
10.2022 - Current
- Monitored cash handling procedures to ensure accuracy and minimize discrepancies in financial transactions.
- Trained and mentored new employees on service protocols and operational procedures.
- Implemented process improvements that enhanced customer service efficiency and reduced wait times.
- Resolved customer complaints promptly, fostering a positive shopping experience and encouraging repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed detailed plans based on broad guidance and direction.
Professional Cleaner
AHC Services LLC
Cape Coral, FL
07.2021 - 10.2022
- Maintained high standards of cleanliness and sanitation in residential and commercial properties.
- Conducted quality inspections to ensure adherence to company cleanliness standards.
- Responded promptly to client requests and addressed concerns with professionalism and care.
- Collaborated with team members to enhance workflow processes and service delivery efficiency.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
Work Associate
Bed Bath & Beyond
Cape Coral, FL
07.2018 - 07.2021
- Streamlined inventory management processes to enhance product availability and reduce discrepancies.
- Trained new associates on store procedures and customer service best practices to improve team performance.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Operated electronic checkout system to record unit price, total customer purchases and make change.
- Promoted a positive work environment by fostering teamwork, open communication, and continuous improvement efforts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Crew Member/Crew Trainer
McDonald's
Cape Coral, FL
01.2016 - 07.2018
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety standards and food quality.
- Implemented cleanliness and sanitation protocols, enhancing overall restaurant hygiene standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
General Studies
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer service/relations
- Staff training and development
- Team motivation and collaboration
- Multitasking and organization
- Money handling
- Team leadership
- Problem-solving
- Time management
- Critical thinking
- Adaptability and flexibility
Timeline
Assistant Manager
7 Eleven Gas Station
10.2022 - Current
Professional Cleaner
AHC Services LLC
07.2021 - 10.2022
Work Associate
Bed Bath & Beyond
07.2018 - 07.2021
Crew Member/Crew Trainer
McDonald's
01.2016 - 07.2018
General Studies
Florida SouthWestern State College