Savannah Medina
Seattle,WA
Summary
Seasoned Barista Shift Lead with background in managing coffee shop operations. Strong knowledge of brewing methods, recipe creation, and customer service standards. Proven ability to implement efficient processes leading to improved team productivity and customer satisfaction. Skilled in staff training, inventory management, and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
PJ’s Coffee
Houston, TX
11.2022 - 12.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided excellent customer service and ensured all customers left satisfied.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
Barista
Bigfoot Java
Auburn, Washington
08.2020 - 10.2022
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Adhered to health department regulations concerning sanitation standards.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Input orders into point of sale system and handled customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Received and accurately processed customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Described menu items to customers and suggested appealing products.
Education
Bachelor of Science - Forensic Science
Arizona State University (Online)
Tempe, AZSkills
- Supply ordering
- Barista training
- Espresso machine operation
- Cleanliness standards
- Promotional strategies
- Shift scheduling
- Cash handling proficiency
- POS system operation
- Multitasking
- Team collaboration
- Food safety understanding
- Customer service
- Problem-solving
- Equipment maintenance
- New products evaluation
- Work station assignments
- High volume dining
Timeline
Barista Shift Lead
PJ’s Coffee
11.2022 - 12.2024
Barista
Bigfoot Java
08.2020 - 10.2022
Bachelor of Science - Forensic Science
Arizona State University (Online)