Amanda Fielder

• Delivered exceptional customer service by assisting customers, resolving concerns, and ensuring a positive shopping experience.
• Coordinated daily break and lunch coverage to maintain efficient department operations and customer support.
• Monitored sales performance and team productivity through daily reporting and operational reviews.
• Supported company credit and loyalty program goals through customer engagement and promotion of store offerings.
• Trained and coached associates on customer service standards, operational procedures, and job responsibilities.
• Managed cash handling procedures, including daily deposits and secure transfers to Loomis.
• Completed advanced leadership development training and served as a trusted key carrier for store operations.
• Cross-trained in multiple departments to provide operational support and assist customers throughout the store.
• Collaborated with teams across departments to maintain workflow efficiency and achieve store performance goals.
• Supported a team of 10–15 associates while fostering a positive, customer-focused work environment.

• Managed high volume dining periods with effective time management and strong multitasking abilities while cultivating warm relationships with regular customers
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Worked with POS system to place orders, manage bills, and followed proper cash management practices
• Mentored new servers, sharing best practices for exceptional service and a positive work environment.
• Resolved customer complaints promptly & professionally, while maintaining positive relationships with patrons.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously.
• Served food and beverages promptly with focused attention to customer needs.
• Managed cash register accurately, ensuring proper handling of transactions and tips.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Restocked supplies during downtime.