Savannah Mills
Norman,OK
Summary
Proactive Personal Shopper and Host with extensive experience in fulfilling orders efficiently and providing exceptional customer service. Proven track record in maintaining high satisfaction ratings and managing multiple tasks simultaneously. Skilled in order accuracy, product knowledge, and creating a welcoming atmosphere. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
01.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
Host
IHOP
10.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Moore High School
Moore, OK05.2021
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Online Order Processing
- Online ordering familiarity
- Product Knowledge
- Physical Stamina
- Customer Relations
- Relationship Building
- Multitasking Abilities
- Problem-Solving
Timeline
Personal Shopper
Walmart
01.2021 - Current
Host
IHOP
10.2019 - 01.2020
High School Diploma -
Moore High School