Savannah Muster

Longhorn Steakhouse

05.2023 - Current

Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Contributed to team success through effective communication and cooperation with coworkers and management.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Monitored seating area and checked restrooms regularly to keep spotless.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Opened and closed seating sections according to volume of guests.