Savannah Nugent
Xenia,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Offering a fresh outlook and ready to learn. Highly organized, proactive and punctual with team-oriented mentality. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
14
14
years of professional experience
Work History
General Manager
Popeyes
Dayton, Ohio
08.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Managed staff scheduling and maintained optimal labor levels for service efficiency.
- Implemented training programs to enhance team performance and customer service skills.
- Developed and executed sales strategies to improve product visibility and customer engagement.
- Coordinated inventory management processes to ensure stock availability and minimize waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
Assistant General Manager
Popeyes
Centerville, OH
10.2023 - 08.2024
- Assisted in managing daily operations of busy fast-food restaurant.
- Trained staff on customer service and food safety protocols.
- Oversaw inventory management and supply ordering processes.
Assistant General Manager
Wendys Restaurant
Fairborn, OH
03.2020 - 10.2023
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Met business targets with streamlined operations strategies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Student Advocate
Wright State University
Dayton, OH
08.2020 - 04.2022
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided referrals for services.
- Identified appropriate community resources and provided clients with referrals.
- Built trust and rapport with clients by delivering information on services and supporting client decision making.
- Responded to hotline calls, offering assistance and support information after assessing needs.
- Updated case files to reflect changes, maintaining confidentiality and accuracy.
- Shadowed staff and learned advanced work.
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Compiled, modeled and reported on data for senior staff.
- Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings.
- Helped staff members with writing correspondence, restocking supplies and other administrative needs.
- Handled incoming and outgoing mail for office staff.
- Improved team operations by offering suggestions backed up by available data.
- Worked well in team environment as well as independently.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Provided assistance to others to complete tasks on time.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Analyzed and prioritized multiple responsibilities.
- Assisted department staff by answering phone calls and responding to emails.
- Adhered to strict security protocols to protect data confidentiality.
- Transcribed detailed notes during client business meetings to distribute to department.
- Cleaned and organized classrooms, materials and supplies.
- Worked alongside senior team members to learn related job tasks and roles.
- Accepted instruction from management regarding assignments and tasks.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
- Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
- Participated in weekly staff meetings and team building events.
- Collaborated with supervisors and submitted reports and spreadsheets for review.
- Used library and scholarly databases to locate reliable resources.
- Adhered to all procedures and policies.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Grasped new materials, processes and programs quickly to maximize performance.
- Leveraged excellent project management and leadership skills at school to coordinate group activities, complete projects and expand knowledge.
- Helped to perform common and skilled procedures.
Customer Service Cashier
Wendys Restaurant
Fairborn, OH
06.2013 - 03.2020
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Restocked front counter and drive-thru with silverware, straws, napkins and condiments.
- Filled beverages and delivered food to
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Prepared food, including daily prep.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
Buser
Friches Big Boy
Xenia, OH
02.2012 - 04.2013
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
Education
Bachelor of Arts - Social Work
Wright State University
Dayton, OH04.2022
Associate of Arts - Social Work
Sinclair Community College
Dayton, OH12.2020
Skills
- Money Management
- Sales and Promotions
- Customer Service
- CRM
- Merchandise restocking
- Customer seating
- Payment processing
- Effective customer upselling
- Product Knowledge
- Bank deposits
- Customer assistance
- Issue resolution
- Cash register operation
- Coin counting
- Cash drawer balancing
- Credit and cash transactions
- Product recommendations
- Scanner operations
- Training and mentoring
- Customer greeting
- Cash management
- Data analysis and reporting
- Crisis intervention strategies
- Policy and procedure improvements
- Listening actively
- Confidential services
- Analytical
- Multitasking
- Organization
- Time management
- Work ethic
- PPE use
- Documentation and recordkeeping
- Digital and physical research
- Correspondence writing
- Billing and coding
- Telephone etiquette
- Digital Archiving
- Records administration
- Microsoft Office Suite
- Workflow Optimization
- Scheduling
- Recordkeeping
- Data evaluation
- Database management
- Team collaboration
- Quality control
Timeline
General Manager
Popeyes
08.2024 - Current
Assistant General Manager
Popeyes
10.2023 - 08.2024
Student Advocate
Wright State University
08.2020 - 04.2022
Assistant General Manager
Wendys Restaurant
03.2020 - 10.2023
Customer Service Cashier
Wendys Restaurant
06.2013 - 03.2020
Buser
Friches Big Boy
02.2012 - 04.2013
Bachelor of Arts - Social Work
Wright State University
Associate of Arts - Social Work
Sinclair Community College