Savannah O'Connor
Knoxville,TN
Summary
Energetically advancing in my career, I leveraged my meticulous attention to detail and exceptional communication abilities at National Patient Service Center to enhance financial security through innovative problem-solving. My expertise in HIPAA compliance and patient care, combined with a proven track record in improving workflow processes, underscores my commitment to excellence and teamwork in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping and Laundry Attendant
Self Employed
Knoxville, TN
05.2014 - 06.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
Physician Billing Specialist
National Patient Service Center
Knoxville, TN
02.2010 - 02.2012
- Conducted regular audits to identify discrepancies, resulting in improved financial security for the practice.
- Assisted patients in understanding their insurance coverage and payment options, promoting a positive customer experience.
- Utilized advanced analytical skills to identify patterns in unpaid claims, leading to innovative solutions for prompt resolution.
- Optimized workflow processes within the department to increase productivity levels among team members consistently.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations while handling sensitive documents.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Education
State Certification/National Certification - Phlebotomy
Phlebotomy Training Specialist
Knoxville, TN09.2024
Medical Billing And Coding - Billing And Coding
Bryan College
Springfield, MI05.2011
GED - Adult Education
Department of Labor Workforce Development
Clinton08.2009
Skills
- Chemical Handling
- Mopping and sweeping
- Laundry expertise
- Room Inspections
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- HIPAA
- Blood culture collection
- Capillary puncture
- Medical terminology knowledge
- Infection Control
- Quality Control
- Patient preparation
- Quality control guidelines
- Sample storage
- Skin puncture
- Health Education
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Specimen Collection
- Butterfly Venipuncture
- Phlebotomy Technician (PT)
- Finger Stick Method
- Problem-Solving
- Sample Processing
- Active Listening
- Staff Phlebotomy Training
- Glucose Screening
Certification
Medical Billing and Coding
Phlebotomy Training
National Healthcare Certification Organization NHCO Phlebotomy Technician
Timeline
Housekeeping and Laundry Attendant
Self Employed
05.2014 - 06.2016
Physician Billing Specialist
National Patient Service Center
02.2010 - 02.2012
State Certification/National Certification - Phlebotomy
Phlebotomy Training Specialist
Medical Billing And Coding - Billing And Coding
Bryan College
GED - Adult Education
Department of Labor Workforce Development