Savannah Ortiz
Orlando,FL
Summary
Experienced food service professional with a strong focus on cleanliness and efficiency in service areas. Renowned for reliability and adaptability in fast-paced environments. Possess expertise in food preparation and safety protocols, combined with a collaborative approach to achieve team goals and ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cafeteria Worker
Publix Distribution Center
11.2023 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and washed utensils for 170+ asscociates
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Team Member
Dunkin’ Donuts
01.2020 - 11.2023
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Stayed informed of company and store updates from leadership
- Addressed customer needs, responding to specific requests
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Rep
Continnum Global Solutions
04.2022 - 08.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Car Rental Cleaner
Managed Labor Solutions
12.2021 - 03.2022
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Scrubbed, scraped and sprayed equipment and vehicles to remove build-up
Education
Highschool Diploma -
Colonial High School
Orlando, FL05.2021
Skills
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Customer Service
- Courteous with Strong Service Mindset
- Problem-solving
- Positive attitude
- Critical thinking
Timeline
Cafeteria Worker
Publix Distribution Center
11.2023 - Current
Customer Service Rep
Continnum Global Solutions
04.2022 - 08.2022
Car Rental Cleaner
Managed Labor Solutions
12.2021 - 03.2022
Team Member
Dunkin’ Donuts
01.2020 - 11.2023
Highschool Diploma -
Colonial High School
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