Savannah Parker
Henderson,NV
Summary
Dynamic Operations Manager with a proven track record at Broken Yolk Cafe, enhancing customer satisfaction through effective communication and team empowerment. Skilled in analytical problem-solving and efficiency management, I consistently delivered actionable insights and improved performance outcomes, driving service excellence and accountability within the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Broken Yolk Cafe
05.2024 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Prepared and delivered daily, weekly and monthly sales reports to management.
- Tracked and controlled food costs through effective inventory of liquor and bread.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Server
Broken Yolk Cafe
11.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently adhered to secret shop evaluation criteria, ensuring exceptional service, and compliance with company standards.
Front Desk Manager
Legacy Urgent Care
06.2018 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Verified patient insurance coverage and coordinated claims to maximize reimbursement.
- Managed patient referrals by coordinating between primary care, providers, specialist, and insurance companies to ensure seamless care.
Host/To-Go Specialist
Claim Jumper Restaurant
03.2019 - 10.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Efficiently managed a high volume of to go orders during COVID-19, ensuring accuracy, timeliness, and exceptional customer service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Coronado High School
Henderson, NVSkills
- Analytical Problem-Solving
- Team Coordination
- Efficiency Management
- Service Excellence
Certification
- Servsafe Certified
- Sheriff's Card
- Tam Card
- Health card
Timeline
Operations Manager
Broken Yolk Cafe
05.2024 - Current
Server
Broken Yolk Cafe
11.2022 - 05.2024
Host/To-Go Specialist
Claim Jumper Restaurant
03.2019 - 10.2020
Front Desk Manager
Legacy Urgent Care
06.2018 - 08.2021
High School Diploma -
Coronado High School
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