Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Savannah Parker

Henderson,NV

Summary

Dynamic Operations Manager with a proven track record at Broken Yolk Cafe, enhancing customer satisfaction through effective communication and team empowerment. Skilled in analytical problem-solving and efficiency management, I consistently delivered actionable insights and improved performance outcomes, driving service excellence and accountability within the team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Broken Yolk Cafe
05.2024 - Current
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Prepared and delivered daily, weekly and monthly sales reports to management.
  • Tracked and controlled food costs through effective inventory of liquor and bread.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Server

Broken Yolk Cafe
11.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Consistently adhered to secret shop evaluation criteria, ensuring exceptional service, and compliance with company standards.

Front Desk Manager

Legacy Urgent Care
06.2018 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Verified patient insurance coverage and coordinated claims to maximize reimbursement.
  • Managed patient referrals by coordinating between primary care, providers, specialist, and insurance companies to ensure seamless care.

Host/To-Go Specialist

Claim Jumper Restaurant
03.2019 - 10.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Efficiently managed a high volume of to go orders during COVID-19, ensuring accuracy, timeliness, and exceptional customer service.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

High School Diploma -

Coronado High School
Henderson, NV

Skills

  • Analytical Problem-Solving
  • Team Coordination
  • Efficiency Management
  • Service Excellence

Certification

  • Servsafe Certified
  • Sheriff's Card
  • Tam Card
  • Health card

Timeline

Operations Manager

Broken Yolk Cafe
05.2024 - Current

Server

Broken Yolk Cafe
11.2022 - 05.2024

Host/To-Go Specialist

Claim Jumper Restaurant
03.2019 - 10.2020

Front Desk Manager

Legacy Urgent Care
06.2018 - 08.2021

High School Diploma -

Coronado High School
Savannah Parker