Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Pease

DeLand,FL

Summary

Energetically led Hickory Tavern as Assistant Manager, enhancing customer satisfaction and streamlining operations. Excelled in conflict resolution, fostering a positive team environment and achieving notable service quality improvements. Skilled in multitasking and active listening, I effectively coached new staff, driving a culture of excellence and efficiency.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Hickory Tavern
06.2020 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Lake Norman High School
01.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Organizational Skills
  • Time Management
  • Multitasking
  • Active Listening
  • Good Judgment
  • Negotiation and Conflict Resolution

Timeline

Assistant Manager

Hickory Tavern
06.2020 - 09.2024

High School Diploma -

Lake Norman High School

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Savannah Pease