Savannah Pelletier
Mexico
Summary
Motivated and people-focused professional with 2+ years of leadership experience in fast-paced, customer-facing environments. Proven ability to build rapport quickly, resolve challenges with confidence, and communicate persuasively in high-pressure situations. Experienced in managing teams, improving client satisfaction, and increasing revenue through personalized service and strategic upselling. Highly adaptable and ready to bring strong interpersonal skills, problem-solving, and self-discipline to a role that values performance, communication, and results.
Overview
2
2
years of professional experience
Work History
Front of House Manager
Cho Sun Sushi Bar
08.2023 - Current
- Built strong rapport with guests daily by actively listening, identifying needs, and providing tailored recommendations leading to repeat business and increased customer loyalty.
- Trained, managed, and led a team of 5+ staff in delivering seamless customer service and upselling premium menu items.
- Resolved customer concerns in high-pressure situations with calm, confident communication and solution-oriented thinking.
- Managed daily operations, including order accuracy, guest satisfaction, and sales tracking, ensuring high performance and smooth front-end efficiency.
- Acted as the primary liaison between guests and kitchen staff, using clear, persuasive communication to manage expectations and deliver premium experiences.
- Continuously optimized upselling strategies (promoting limited-time items, pairing suggestions) that boosted average ticket value by 15–20%).
- Thrived in a fast-paced, people-centered environment requiring quick thinking, empathy, and persuasive communication
Education
Bachelor of Science - Elementary Education
University of Maine, Augusta
Augusta05-2027
Skills
- Rapport Building & Active Listening
- Emotional Intelligence
- Conflict Resolution
- Persuasive Communication
- Needs-Based Recommendations
- Customer-Centered Service
- Leadership & Team Management
- Results-Oriented Mindset
- Self-Motivation & Time Management
- High-Pressure Decision Making
Timeline
Front of House Manager
Cho Sun Sushi Bar
08.2023 - Current
Bachelor of Science - Elementary Education
University of Maine, Augusta
Similar Profiles
Ernest Tin Lok Au YeungErnest Tin Lok Au Yeung
Sushi Maker at Cho SAN SushiSushi Maker at Cho SAN Sushi
Sudip KarkiSudip Karki
Server at Cho Sun OkServer at Cho Sun Ok
Lauren JonesLauren Jones
Waitress at Cho Sushi FusionWaitress at Cho Sushi Fusion
Richard EveleighRichard Eveleigh
Field Technician at SpectrumField Technician at Spectrum
Adrianeé Pérez NájarAdrianeé Pérez Nájar
Asistente Ejecutivo De Gerencia General at Mondrian Mexico City CondesaAsistente Ejecutivo De Gerencia General at Mondrian Mexico City Condesa