Savannah Pereira
Rocky Hill
Summary
Dedicated professional with expertise in client retention and financial analysis. Proven ability to resolve customer issues efficiently and enhance service experiences.
Overview
5
5
years of professional experience
Work History
Financial Wellness Associate
Key Bank
Manchester
08.2024 - Current
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with team members to streamline operational processes.
- Conducted financial analyses to support lending decisions.
- Resolved customer issues promptly, delivering exceptional service experiences.
- Maintained cash drawer, ensuring accurate cash handling procedures.
- Adhered to compliance regulations and bank policies consistently.
- Trained employees on cash drawer operations to enhance efficiency.
- Identified fraudulent activity and reported suspicious behavior to management.
Server, Hostess, Bartender, Manager
Tavern on 3
Rocky Hill
01.2023 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions to enhance dining experience.
- Processed customer orders accurately using point-of-sale system to ensure efficiency.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff for timely food delivery during peak hours.
- Trained new servers on restaurant procedures and service standards for quality assurance.
- Managed reservation system to optimize seating arrangements and flow efficiently.
- Responded promptly to guest inquiries and complaints, ensuring professional resolution.
Server, Bartender
Wethersfield Country Club
Wethersfield
03.2024 - 07.2024
- Maintained cleanliness of dining area to enhance guest experiences.
- Delivered exceptional customer service, addressing needs promptly and effectively.
- Managed payment transactions accurately while operating POS terminals for order entry.
- Greeted customers, answered inquiries, and recommended specials to boost sales.
- Developed extensive menu knowledge to assist guests with informed choices.
- Demonstrated enthusiasm for restaurant offerings, contributing to positive atmosphere.
- Resolved customer concerns efficiently, promoting high satisfaction levels.
- Identified customer needs proactively, ensuring seamless dining experiences.
Crew Member
Dairy Queen Grill & Chill
Cromwell
03.2021 - 06.2024
- Prepared and served food items adhering to company standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new crew members on operational procedures.
- Followed safety protocols to uphold a safe work environment.
- Engaged with customers to deliver excellent service and address inquiries.
- Stocked supplies and ingredients, ensuring freshness and availability for service.
Customer Service Lead
Mozzicato
Rocky Hill
02.2022 - 05.2023
- Trained new staff on company policies and customer interaction techniques.
- Maintained product knowledge to assist customers effectively.
- Resolved escalated issues from team members and customers efficiently.
- Delivered fast, friendly service for routine questions and service complaints.
- Processed cash and credit payments while adhering to company policies.
- Consulted with customers to address needs and concerns promptly.
- Prepared a variety of baked goods following standard recipes.
- Monitored inventory levels of ingredients for daily production needs.
Education
High School Diploma -
Rocky Hill High School
06-2023
Some College (No Degree) - Nursing
University of Hartford
West Hartford, CTSome College (No Degree) - Medical Assistant
American Institute
West HartfordSkills
- Client retention
- Financial analysis
- Cash handling
- Point-of-sale operation
- Staff training
- Problem solving
- Effective communication
- Team collaboration
- Service excellence
- Customer service
- POS system operation
- Product knowledge
- Menu knowledge
- Order accuracy
- Dining area maintenance
- Food safety
- Dining customer service
- Strong work ethic
Timeline
Financial Wellness Associate
Key Bank
08.2024 - Current
Server, Bartender
Wethersfield Country Club
03.2024 - 07.2024
Server, Hostess, Bartender, Manager
Tavern on 3
01.2023 - 09.2024
Customer Service Lead
Mozzicato
02.2022 - 05.2023
Crew Member
Dairy Queen Grill & Chill
03.2021 - 06.2024
High School Diploma -
Rocky Hill High School
Some College (No Degree) - Nursing
University of Hartford
Some College (No Degree) - Medical Assistant
American Institute