Savannah Pfeiffer
Spokane Valley
Summary
Highly adaptable professional with a proven ability to build strong relationships, manage complex tasks, and optimize operations. Skilled in communications, leadership, and conflict resolution, with a record of thriving in a dynamic, fast-paced environment. Eager to leverage my exceptional organization skills, multi-tasking ability, and commitment to team success.
Overview
6
6
years of professional experience
Work History
Residential House Cleaner
Shaffstall Family
Spokane Valley
01.2025 - Current
- Cleaned residential spaces using efficient cleaning techniques and supplies.
- Organized cleaning schedules to maintain consistent service for the family.
- Maintained meticulous attention to detail in all cleaning activities.
- Maintained and organized cleaning supplies stock.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Medical Receptionist
Spine Team Spokane
Spokane
03.2025 - 01.2026
- Handled incoming calls and responded to patient inquiries professionally.
- Managed patient scheduling for multiple providers efficiently and accurately.
- Trained new staff on office procedures and electronic health record systems.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
Customer Service and Operations Coordinator
Marty's Legacy Site Support Services
01.2023 - 01.2025
- Provided outstanding customer service to clients, addressing inquiries and providing detailed information on services, timelines, and pricing.
- Scheduled appointments, ensuring all job sites were properly serviced in a timely manner.
- Managed customer concerns and complaints regarding service quality or scheduling conflicts, ensuring prompt and professional resolutions.
- Maintained and updated customer records in CRM software, tracking service requests, feedback, and follow-up actions.
- Ensured high client satisfaction by acting as the main point of contact and following up on completed projects to guarantee expectations were met.
- Coordinated with the operations team to schedule and dispatch crews to construction sites, ensuring efficient and timely completion of tasks.
- Managed administrative tasks such as invoicing, processing payments, and maintaining records for ongoing and completed projects.
- Assisted in preparing service quotes and contracts, ensuring all details were accurately communicated to clients.
- Handled logistics and organized job schedules, ensuring all cleaning materials and equipment were ready and available for each job.
- Communicated with construction project managers and site supervisors to understand cleaning specifications and ensure the job was done to client expectations.
- Monitored workflow, ensuring the company maintained smooth operations between customer service, cleaning crews, and management.
Household Manager
Nelson Family
Spokane
04.2020 - 01.2023
- Managed communication with external contacts, including schools, healthcare providers, and other service professionals, ensuring smooth coordination.
- Developed and implemented efficient organizational systems for household management, including paperwork, finances, meal planning and inventory.
- Created and maintained detailed schedules to ensure timely completion of tasks, projects, and family obligations.
- Handled all family scheduling, including appointments, meetings, and social activities, with a focus on maximizing time efficiency.
- Maintained strict confidentiality regarding sensitive personal and financial information, ensuring trust and privacy.
- Assisted with event planning and logistics, including organizing and setting up events to meet employer needs.
Education
ASSOCIATES DEGREE OF APPLIED SCIENCE -
Spokane Community College
Spokane, WA01.2026
Skills
- Exceptional communication
- Time-management
- Technical proficiency
- Organization
- Customer service
- Problem-solving
- Attention to detail
Timeline
Medical Receptionist
Spine Team Spokane
03.2025 - 01.2026
Residential House Cleaner
Shaffstall Family
01.2025 - Current
Customer Service and Operations Coordinator
Marty's Legacy Site Support Services
01.2023 - 01.2025
Household Manager
Nelson Family
04.2020 - 01.2023
ASSOCIATES DEGREE OF APPLIED SCIENCE -
Spokane Community College