SAVANNAH POPE
JACKSONVILLE
Summary
Experienced Certified Nursing Assistant with a compassionate approach to providing care for diverse patients. Skilled in assisting with daily living activities and household tasks. Known for building strong relationships with patients, families, and staff to create a positive and supportive environment. Seeking a healthcare role to utilize my patient-centered approach and track record of relatability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REP
Dream Primary Care
09.2022 - Current
- Representative with 2 years of experience in high-volume call environments. Proven ability to handle customer inquiries, resolve issues efficiently, and deliver exceptional service. Strong communication, problem-solving, and multitasking skills with a consistent track record of exceeding performance metrics. Managed an average of 75+ inbound calls per day, assisting customers with billing questions, service changes, and technical issues.
HOME HEALTH AIDE
Private Duty In-Home Care
07.2021 - 08.2022
- Compassionate and reliable Home Health Aide with experience assisting elderly and disabled patients with daily living activities in home settings. I am skilled in personal care, medication reminders, mobility support, and companionship. Committed to promoting patient dignity, safety, and emotional well-being. Supported clients with dementia and mobility issues, promoting independence where possible, providing daily personal care and assistance to elderly clients in their homes.
- Supported clients with meal preparation, promoting nutritional health and dietary needs.
CUSTOMER SERVICE
ROWES IGA
03.2020 - 05.2021
- Hardworking and dependable grocery store associate with one year of experience in retail environments. Skilled in customer service, stocking, cash handling, and maintaining a clean, organized store. Able to work in fast-paced settings while maintaining a positive attitude and strong attention to detail. Restocked shelves, rotated products for freshness, and ensured displays were neat and organized.
Education
High School Diploma -
Jean Ribault High
Jacksonville, Fl 05.2021
Associate of Arts -
Florida State College
Jacksonville, FL08-2025
Skills
- Strong organizational, time management, and prioritization skills
- Strong analytical and critical thinking skills
- Detail-oriented, able to meet strict time frames
- Customer service
- Empathetic
- Skilled in attentive listening
- Leadership
- Self-Motivated
- Active listening
- Data entry
Certification
- Home health aide certification, 06/21
- Certified Nursing Assistant (CNA)- [Florida 06/25]
- Basic Life Support
- CPR certified
Timeline
CUSTOMER SERVICE REP
Dream Primary Care
09.2022 - Current
HOME HEALTH AIDE
Private Duty In-Home Care
07.2021 - 08.2022
CUSTOMER SERVICE
ROWES IGA
03.2020 - 05.2021
High School Diploma -
Jean Ribault High
Associate of Arts -
Florida State College
Similar Profiles
Mary ThrondsonMary Throndson
Psychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary CarePsychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary Care
Caidon StevesonCaidon Steveson
Assistant Teacher at Dream Care DaycareAssistant Teacher at Dream Care Daycare
Andrea M. GonzalezAndrea M. Gonzalez
Secretary’s Assistant at Primary Preventive And Primary Care MedicalSecretary’s Assistant at Primary Preventive And Primary Care Medical
Tracey TaylorTracey Taylor
Lead Medical Assistant at Angel Kids PediatricLead Medical Assistant at Angel Kids Pediatric
Jamal MustafaJamal Mustafa
City Bus Driver at Jacksonville Transportation AuthorityCity Bus Driver at Jacksonville Transportation Authority