Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Real

Valrico,FL

Summary

Proven leader with a track record of enhancing customer satisfaction at the Salvation Army Kroc Center, adept in conflict resolution and employee training. Leveraged decision-making capabilities and guest service focus to streamline operations and foster a positive environment. Demonstrates a keen ability to mentor teams for peak performance, ensuring operational excellence and efficiency.

Overview

4
4
years of professional experience

Work History

Shift Lead

Salvation Army Kroc Center
04.2023 - 05.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Sales Associate

Bath and Body Works
05.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Dietary Aide

Bickford Senior Living of Quincy
08.2020 - 03.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Associates Of Arts - Business

John Wood Community College
Quincy, IL
05.2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution

Timeline

Shift Lead

Salvation Army Kroc Center
04.2023 - 05.2024

Sales Associate

Bath and Body Works
05.2022 - 03.2023

Dietary Aide

Bickford Senior Living of Quincy
08.2020 - 03.2021

Associates Of Arts - Business

John Wood Community College

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