Summary
Overview
Work History
Education
Skills
Accomplishments
Reading, Writing
Timeline
Generic

Savannah Rowland

Douglasville,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Allowed growth in retail knowledge and communications with customers, understanding how to have difficult conversations with employees and customers.

Overview

3
3
years of professional experience

Work History

Store Manager

Aeropostale
04.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Keyholder

Aeropostale
05.2021 - 04.2022
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.
  • Monitored and restricted access to keys to maintain store security.

Education

High School Diploma -

Alexander High School
Douglasville, GA
05.2020

Skills

  • Customer Service Management
  • Supply Ordering
  • Partnership Building
  • POS Systems
  • Loss Prevention
  • Shift Scheduling
  • Employee Training
  • Store Merchandising
  • Talent Recruitment
  • Operations Management
  • Retail Inventory Management
  • Payroll Management

Accomplishments

  • Supervised team of 13 staff members.
  • Raised store sales by coaching associates.
  • Was able to reach monthly bonus multiple times.

Reading, Writing

In my off time I read a lot. I usually set a goal for myself for the year or month, seeing how many books I can read that month/year. I read mostly fantasy and sometimes non-fiction. 

I also write sometimes whenever I'm inspired. I mainly write about my experiences in my life and about shows I really like, explaining character arcs and the show/movies arc. 

Timeline

Store Manager

Aeropostale
04.2022 - Current

Keyholder

Aeropostale
05.2021 - 04.2022

High School Diploma -

Alexander High School

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Savannah Rowland