Savannah Rowland
Adairsville,GA
Summary
Highly skilled and motivated associate with experience in managing client relations, resolving complex issues and enhancing customer satisfaction. Strengths include robust communication skills, adaptability to fast-paced environments and ability to build strong relationships with clients. Previous work has resulted in improved client retention rates and positive feedback.
Overview
5
5
years of professional experience
Work History
Client Service Specialist
Bank OZK
Adairsville, GA
03.2022 - Current
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Received and submitted payments, updated account information and provided receipts.
- Mentored junior team members and managed employee relationships.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Home Depot
Calhoun, GA
02.2021 - 03.2022
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Activities Coordinator
Boys and Girls Club
Adairsville, GA
05.2020 - 02.2021
- Supported activity leaders and external providers to deliver structured activities.
- Helped create unique themes and fun and educational activities for children between 6 and 18 years old.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Maintained flexibility to work with children of various ages, different personalities and in different roles.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05.2021
Skills
- Account management
- Customer support
- Product organization
- Conflict mediation
- High-energy attitude
- Cash handling
- Problem resolution
- Leadership training
Timeline
Client Service Specialist
Bank OZK
03.2022 - Current
Customer Service Representative
Home Depot
02.2021 - 03.2022
Assistant Activities Coordinator
Boys and Girls Club
05.2020 - 02.2021
High School Diploma -
Adairsville High School