Savannah Rusche-Petzold
Mount Pleasant,SC
Summary
Dynamic Supervisor with eight years plus experience in Customer Service and five plus years in experience in a Supervisor role. Enjoys being organized and applying critical thinking skills in ways that improve efficiency and are helpful to staff and team members. Comes equipped with a positive attitude and willingness to learn and adapt. Always looking for that next challenge!
Overview
6
6
years of professional experience
Work History
SUPERVISOR
Jear Logistics
Mount Pleasant
03.2021 - Current
- Worked as an internal customer service to our sales floor and customers
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency
- Oversaw the training of new employees on job responsibilities and expectations
- Communicated employee, customer and workplace needs to managers
- Set performance goals for staff members and helped teams meet important deadlines
- Coordinated employee schedules
- Notified employees of policy and procedure changes
- Conducted employee evaluations and documented overall progress
- Provided technical support to team members
- Encouraged collaboration among team members through positive reinforcement
- Collaborated with other departments within the organization in order to enhance services provided by the department
- Streamlined workflow processes to reduce costs and improve productivity
- Headed many projects for the growth and development of the company.
VETERINARY TECHNICIAN
Animal Medical Center
Mount Pleasant
07.2019 - 03.2021
- Aided in the training and guidance of veterinary assistants
- Assisted veterinarian with diagnostic, medical, and surgical procedures
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Maintained accurate patient records using veterinary software programs
- Administered medications, vaccinations, and treatments to animals
- Reviewed vaccination records and prepared and administered shots according to clinic protocol
- Cleaned and disinfected common areas and animal kennels to reduce spread of illness
- Supported pre-operative and post-operative care of animals
- Performed laboratory procedures such as hematology, urinalysis and parasite identification
- Provided post-operative care for animals recovering from surgery
- Prepared surgical suites including sterilizing instruments and setting up equipment
- Conducted initial exams on pets, recording vital signs and collecting lab samples
- Dispensed medication according to written prescriptions provided by veterinarians
- Adhered to safety protocols when handling hazardous materials or working with potentially dangerous animals
- Fostered an environment of respect among staff members while encouraging teamwork to achieve common goals
- Took and developed diagnostic radiographs, using x-ray equipment
- Sterilized instruments, equipment, and materials.
KENNEL TECHNICIAN/ BATHER
Animal Medical West
Charleston
05.2018 - 07.2019
- Cleaned cages, kennels between each animal stay using appropriate disinfectants, cleaning agents
- Maintained a clean, safe, and healthy environment for animals in kennel facilities
- Exercised dogs regularly to maintain their physical health while in the kennel's care
- Fed animals daily and verified access to fresh water
- Demonstrated strong communication skills when working with pet owners and other staff members
- Monitored animal behavior to ensure safety of both staff members and animals
- Kept accurate records of food intake, medication administration, treatments administered, and any other relevant information related to the care of animals at the facility
- Utilized effective time management strategies when caring for multiple animals simultaneously
- Provided emotional support to distressed animals through comforting words and gentle handling techniques
- Mixed food, supplements and medications according to instructions and knowledge of animal species
- Conducted regular grooming services such as bathing, brushing, nail trimming, and ear cleaning for pets in the kennel
- Offered a welcoming environment to both animals and their owners
- Collaborated effectively with veterinary technicians during exams and surgeries.
RECEPTIONIST/ KENNEL TECHNICIAN
Paw Plaza Hotel
Mount Pleasant
01.2018 - 05.2018
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Ensured Cleanliness of the facility
- Properly fed and medicated the animals in our care
- Bathed and preformed nail trims on animals in our care.
Education
ENGLISH -
Trident Technical College
Skills
- Customer Service
- Typing
- Record Keeping
- Staff Training Experience
- Managing Projects
- Complex Problem-Solving
- Communication
- Leadership
- Organization
- Personability/ Attitude
- Work Ethic
References
References available upon request
Affiliations
- Writing
- Reading
- Running
- Being Outdoors
Accomplishments
- Women in the USA poetry award
- Published Poetry Works
Timeline
SUPERVISOR
Jear Logistics
03.2021 - Current
VETERINARY TECHNICIAN
Animal Medical Center
07.2019 - 03.2021
KENNEL TECHNICIAN/ BATHER
Animal Medical West
05.2018 - 07.2019
RECEPTIONIST/ KENNEL TECHNICIAN
Paw Plaza Hotel
01.2018 - 05.2018
ENGLISH -
Trident Technical College
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