Savannah Salamone
Toms River,NJ
Summary
Knowledgeable Medical Scribe successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Scribe
CityMD Urgent Care
09.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Used Athena to input information into computerized patient record system.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Collected required documents to prepare discharge and release summaries of patients.
Patient Service Representative
CityMD Urgent Care
09.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Customer Service Representative
Shoprite
08.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Associate
AMC Theatres
04.2018 - 03.2020
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associates in Nursing - Nursing
Ocean County College
Toms River, NJ06.2025
Associate of Science - Nursing
Ocean County College
Toms River, NJ06.2023
Skills
- Medical Procedure Assistance
- Clinical Experience
- Paperwork Processing
- Order Processing
- Discharge Paperwork
- Data Entry
Certification
CPR Certified
Timeline
Medical Scribe
CityMD Urgent Care
09.2022 - Current
Patient Service Representative
CityMD Urgent Care
09.2022 - Current
Customer Service Representative
Shoprite
08.2020 - 09.2022
Customer Service Associate
AMC Theatres
04.2018 - 03.2020
Associates in Nursing - Nursing
Ocean County College
Associate of Science - Nursing
Ocean County College
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