Layla Gayle
Yonkers,NY
Summary
Dedicated and enthusiastic student skilled with technical, clerical and patient support. Strong interpersonal communication along with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational mastery to any setting. Excited to bring above average abilities and talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
4
4
years of professional experience
Work History
Medical Scribe
CityMD: Urgent Care
11.2023 - 02.2024
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Used Athena medical record software every day and developed advanced skills.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis under direct supervision of a physician.
- Conducted EKGs and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified accuracy of dictated reports prior to release for physician review.
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID, Influenza, and strep to help clinical staff assess conditions.
Customer Service Associate
Walgreens
11.2021 - 08.2022
- Developed and actualized customer service initiatives to decrease wait times
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders, and pricing needs
- Answered customer telephone calls promptly to avoid on-hold wait times
Intern
Pretty Modest Things
06.2020 - 08.2020
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Developed and monitored social media content to create engagement and followers.
- Tracked social media content and delivered results to appropriate stakeholders.
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
Education
Associate of Applied Science - Radiologic Technology
New York City College of Technology of The City University of New York
Brooklyn, NY05.2026
Associate of Applied Science - Radiologic Technology
Gwinnett Technical College
Lawrenceville, GA05.2026
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2022
Skills
- Customer Service
- Verbal and Written Communication
- Enthusiastic and motivated individual passionate about patient care
- Skilled communicator and problem solver committed to creating positive customer experiences
- Order Processing & Procedure Assistance
- Clinical Support
- Data Entry Experience
- Medical Terminology & Transcription
- Electronic Medical Record (EMR) Software
- Extensive Anatomy/Physiology Knowledge
- HIPAA Compliance
- Patient-Focused Care
- Vital Sign Monitoring
- Preparing Specimens and Samples
- Electrocardiography (EKG)
- Patient-Handling Equipment
- Specimens Collection and Processing
- Professional Bedside Manner
Timeline
Medical Scribe
CityMD: Urgent Care
11.2023 - 02.2024
Customer Service Associate
Walgreens
11.2021 - 08.2022
Intern
Pretty Modest Things
06.2020 - 08.2020
Associate of Applied Science - Radiologic Technology
New York City College of Technology of The City University of New York
Associate of Applied Science - Radiologic Technology
Gwinnett Technical College
High School Diploma -
Georgia Cyber Academy