Savannah Scholma
Holland,MI
Summary
Detail-oriented client support professional experienced in coordinating timelines, stakeholders, and deliverables across high-visibility initiatives. Known for strong communication, organization, and proactive problem-solving, with a background in event planning, logistics, and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Tommy Car Wash Systems
09.2024 - Current
- Serve as the first point of contact by communicating with customers regarding part and equipment needs and placing orders accordingly.
- Document incoming issues, customer inquiries, sales orders, returns and resolution steps.
- Coordinate with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
- Collaborate with cross-functional teams to ensure seamless order fulfillment.
- Proficient in key platforms: Netsuite, Outlook, Microsoft Teams, Zendesk, JIRA and SharePoint.
- Hilo Certified.
Venue/Event Manager
The Grant Collection
06.2023 - 09.2024
- Streamlined event planning processes by implementing efficient project coordination and management strategies.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers, and musicians for events.
- Led cross-functional teams to streamline event planning processes, enhancing efficiency and productivity.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Server/Lead Server
Hops at 84 East
10.2018 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Graphic Designer Assistant
Fleet Refinishing Works
07.2015 - 03.2016
- Assisted in the design of signs, vinyl decals, and more for many large, local companies including Meijer and Padnos.
- Quickly learned the technology used and became proficient in it.
- Answered and transferred phone calls, took messages, and used the intercom system in order to communicate with both customers and coworkers.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
Education
High School Diploma -
West Ottawa High School
Holland, MISkills
- Problem Solving
- Attention to Detail
- Positive Attitude
- Time Management
- Communication
- Leadership
- Team Collaboration
- Client relations
- Work Planning and Prioritization
- Hilo Certified
Timeline
Client Service Representative
Tommy Car Wash Systems
09.2024 - Current
Venue/Event Manager
The Grant Collection
06.2023 - 09.2024
Server/Lead Server
Hops at 84 East
10.2018 - 06.2023
Graphic Designer Assistant
Fleet Refinishing Works
07.2015 - 03.2016
High School Diploma -
West Ottawa High School