Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Shahadi

Talleyville,DE

Summary

Proven leader at Walgreens Boots Alliance, adept in team leadership and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and decision-making, consistently achieving goals through effective communication and strategic planning. Excelled in multitasking across departments, demonstrating strong verbal and written communication.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Shift Leader

Walgreens Boots Alliance
05.2024 - Current
  • Resolved customer complaints promptly, while offering thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts.
  • Managed shift operations, delegated tasks and monitored team performance to keep business profitable and running smoothly.
  • Managed multiple departments (Photo, shipping, sales floor, Pharmacy) to maintain high customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies in safe count checks and end of day reports.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards
  • Communicated and assisted pharmacy in filling prescriptions when necessary and providing customers with prescriptions.

Designated Hitter

Walgreens Boots Alliance
02.2023 - 05.2024
  • Help facilitate customer service by being a flexible member of the WAG team that can assist the sales floor or pharmacy at any time.
  • Help pharmacy fill prescriptions, deal with customer insurance profiles, and work directly with customers and the pharmacist to resolve any prescription issues.
  • Be available to cover the front register for coworker breaks or when short staffed
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.

Customer Service Associate

Walgreens Boots Alliance
03.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Printed photos and assembled larger photo projects for customers
  • Packaged customer orders to facilitate a smooth and convenient product pickup for our busier customers
  • Learned to navigate difficult customer interactions with grace and understanding, and to call a shift leader for assistance if needed.

Education

University of Delaware
Newark, DE
08.2021 - 05.2025

High School Diploma -

Concord High School
Wilmington
05.2021

Skills

  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities
  • Strong verbal and written communication
  • Conflict Resolution
  • Goal Setting and Tracking

Timeline

Shift Leader

Walgreens Boots Alliance
05.2024 - Current

Designated Hitter

Walgreens Boots Alliance
02.2023 - 05.2024

Customer Service Associate

Walgreens Boots Alliance
03.2022 - 02.2023

University of Delaware
08.2021 - 05.2025

High School Diploma -

Concord High School

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Savannah Shahadi