- Animal Care
- Road Trips
- Volunteering at local animal shelters and rescue organizations
Savannah Shermo
Owatonna,MN
Summary
Dedicated operations leader known for strong customer service and organizational structuring skills. Successfully implemented new procedures to enhance efficiency and fostered team motivation, driving operational success and customer loyalty.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
BAMCO Mcdonalds
12.2025 - Current
- Led staff training programs to enhance service efficiency and operational excellence.
- Streamlined scheduling processes, improving labor allocation across shifts.
- Fostered a positive team environment through effective communication and conflict resolution.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Animal Science Assistant Teacher
UMN Twin Cities
09.2025 - 12.2025
- Evaluated student work and provided constructive feedback to promote academic growth and improvement.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
Shift Manager
Mcdonalds
07.2021 - 12.2025
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on efficient service practices and operational procedures.
- Implemented inventory management techniques, reducing waste and optimizing stock levels.
- Coordinated staff schedules to align with peak business hours, enhancing productivity.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Led team meetings to communicate goals, share feedback, and drive performance improvements.
Crew Trainer / Crew Member
Mcdonalds
08.2019 - 07.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Monitored crew performance to maintain high service quality and efficiency.
- Assisted in scheduling shifts to optimize workforce management and coverage.
Education
Bachelor of Science - Animal Science Pre-Vet
University of Minnesota
Minneapolis, MN05-2026
Skills
- Staff development
- Operations management
- Customer service
- Strategic planning
- Organizational structuring
- Assignment delegation
- Team leadership
Interests
Timeline
Assistant General Manager
BAMCO Mcdonalds
12.2025 - Current
Animal Science Assistant Teacher
UMN Twin Cities
09.2025 - 12.2025
Shift Manager
Mcdonalds
07.2021 - 12.2025
Crew Trainer / Crew Member
Mcdonalds
08.2019 - 07.2021
Bachelor of Science - Animal Science Pre-Vet
University of Minnesota