Savannah Urschel
Elma,WA
Summary
Detail-oriented customer-service worker with 5 years of experience. Hardworking and enthusiastic, passionate about making a difference and supporting team and customers alike.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Barista, Starbucks
10.2020 - Current
- Successfully trained 5 individuals to ensure high-quality service standards
- Provides coaching and mentoring to employees and promotes culture of warmth and belonging
- Learned every menu item's preparation and upholds company standards
- Maintains regular and consistent attendance and punctuality
- Problem-solves basic equipment malfunctions
- Strong drive to learn and meet expectations
- Focused on accuracy and efficiency
Front Desk Receptionist
Westport-Inn & Marina Cottages
04.2023 - 09.2023
- Answered phone calls professionally and collected necessary information for scheduling reservations and processing payments
- Documented information and passed along communications to manager promptly
- Created and filed away guest's paperwork appropriately
- Responsible for nightly audit reports and cash handling
- Resolved customer issues quickly and accessed support resources when needed
- Took initiative to pursue miscellaneous tasks during downtime, including cleaning office, sweeping, laundry, and restocking supplies
Sandwich Artist
05.2018 - 10.2019
- Prioritized customer satisfaction
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Provided excellent customer service with attention to detail regarding quality of sandwiches
- Thorough dishwashing and other general cleaning duties
Education
Homeschool
Las Vegas, NVSkills
- Strong Work Ethic
- Good Telephone Etiquette
- Computer literacy
- Initiative
- Highly Receptive to Constructive Feedback
- Active-listening
- Consistent Interpersonal Communication
Timeline
Front Desk Receptionist
Westport-Inn & Marina Cottages
04.2023 - 09.2023
Barista Trainer
Barista, Starbucks
10.2020 - Current
Sandwich Artist
05.2018 - 10.2019
Homeschool
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