- Learning new cooking techniques and expanding my culinary skills
- Reading
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Kayaking
- Being a full-time mother
Savannah Watson
Prattville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Copart - Montgomery
Montgomery, AL
12.2023 - Current
- Coordinated with cross-functional teams to streamline service delivery processes.
- Trained new staff on customer service protocols and software systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitored appointment flow and adjusted schedules proactively to address changing needs.
- Assisted in training new staff on company-specific scheduling software and procedures, enhancing team capabilities.
Administration Clerk
Auto Auction of Montgomery
Montgomery, AL
07.2023 - 10.2023
- Managed daily administrative tasks to ensure smooth auction operations.
- Coordinated scheduling and logistics for vehicle inspections and auctions.
- Processed and maintained accurate records of vehicle titles and transactions.
- Assisted in preparing documentation for sales agreements and client communications.
- Contributed to maintaining compliance with auction regulations and standards.
Head Kennel Technician
Animal Medical Clinic
Prattville, AL
10.2021 - 04.2022
- Supervised daily operations of kennel facility, ensuring optimal care for animals.
- Trained and mentored junior staff on animal handling and safety protocols.
- Implemented sanitation procedures to maintain a clean and safe environment for animals.
- Developed and executed enrichment programs promoting animal well-being and behavior improvement.
- Monitored health conditions of animals, reporting any abnormalities to veterinary staff promptly.
- Enhanced workflow efficiencies by streamlining feeding and cleaning processes within the kennel.
- Fostered positive relationships with pet owners, providing education on proper animal care practices.
- Administered medication according to veterinarian instructions, closely monitoring the effects on animal health and wellbeing.
- Consistently met deadlines for routine tasks like feeding, walking, grooming, administering medications – ensuring that the pets received optimal care during their stay.
Accounting Assistant
A Plus Quality Fence & Deck
Montgomery, AL
08.2018 - 10.2021
- Oversaw processing of accounts payable and receivable to maintain financial accuracy and support operational efficiency.
- Conducted thorough monthly reconciliations to identify discrepancies and uphold financial accuracy.
- Executed payroll entry verification, confirming precision in hours worked and deductions for all employees.
- Facilitated budgeting processes by monitoring expenses and supplying detailed financial reports to enhance decision-making.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
High School Diploma -
Prattville High School
Prattville, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
Interests
Timeline
Customer Service Representative
Copart - Montgomery
12.2023 - Current
Administration Clerk
Auto Auction of Montgomery
07.2023 - 10.2023
Head Kennel Technician
Animal Medical Clinic
10.2021 - 04.2022
Accounting Assistant
A Plus Quality Fence & Deck
08.2018 - 10.2021
High School Diploma -
Prattville High School