Savannah Wells
Wylie,TX
Summary
Dynamic leader with a proven track record at Topgolf, enhancing team productivity by over 30% through effective people management and complex problem-solving. Excelled in staff training and client support, ensuring high-quality project execution and stellar customer service. Skilled in fostering teamwork and collaboration, driving results beyond expectations. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader
TopGolf
09.2017 - 09.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Event Ambassador
TopGolf
03.2012 - 09.2017
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring seamless event experience for all attendees.
- Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.
- Supported fellow Event Ambassadors in their roles, fostering positive team environment and ensuring seamless collaboration.
- Utilized problem-solving skills to address any unexpected challenges that arose during events, ensuring minimal impact on attendee experience.
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
- Coordinated VIP guest services including transportation arrangements or special accommodations requests.
- Efficiently managed crowd control measures in high-traffic areas of events, enhancing overall attendee experience.
- Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.
- Exceeded sales goals through effective product demonstrations and persuasive sales pitches at trade shows or expos.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Managed registration tables, ensuring accurate data collection and efficient check-in processes for attendees.
- Managed event logistics and operations.
- Performed event coordination for parties up to 900 people.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05.2011
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Work Planning and Prioritization
- Team Supervision
- Complex Problem-Solving
- Documentation And Reporting
- Conflict Resolution
- Staff education and training
- Client Support
Timeline
Team Leader
TopGolf
09.2017 - 09.2018
Event Ambassador
TopGolf
03.2012 - 09.2017
High School Diploma -
Rowlett High School
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