Savashia Matthews
New York,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
New York Presbyterian Hospital
12.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during all stages of the billing process.
Certified Pharmacy Technician
New York Presbyterian Hospital
01.2017 - 12.2023
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Pharmacy Technician
Walgreens
01.2013 - 01.2017
- Operated cash register to process cash or credit sales
- Accepted prescriptions for filling, gathering and processing necessary information in a timely fashion
- Answered telephone inquiries, referring callers to pharmacist when necessary
- Processed medical insurance claims, manage third party billing
- Maintained patient privacy procedures under HIPAA laws
- Performed clerical tasks, such as filing, compiling and maintaining prescription records
Education
High School Diploma -
Manhattan Village Academy
01.2006
Skills
- Customer service
- Verbal and written communication
- Patient registration
- Medical terminology
- Data entry proficiency
- Teamwork and collaboration
- Time management
- Telephone etiquette
- Workflow optimization
- Confidentiality and HIPAA
- Medication dispensing
- FDA and HIPAA compliance
- Medication storage and labeling
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Patient Financial Services Representative
New York Presbyterian Hospital
12.2023 - Current
Certified Pharmacy Technician
New York Presbyterian Hospital
01.2017 - 12.2023
Pharmacy Technician
Walgreens
01.2013 - 01.2017
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
High School Diploma -
Manhattan Village Academy
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