Dynamic customer service professional with a proven track record at Fresh Squeeze Fashions, achieving a 98% success rate in complaint resolution. Skilled in active listening and Microsoft Office, I excel in enhancing customer satisfaction and streamlining communication, while effectively coordinating community events as a Volunteer Support Assistant with the City of Oakland.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fresh Squeeze Fashions
Merced, CA
05.2023 - Current
Assisting customers with product inquiries and online order processing, ensuring a positive online ordering experience.
Resolved customer complaints efficiently, enhancing satisfaction and loyalty with a 98% success rate.
Collaborated with team members to streamline communication and improve service delivery.
Maintained consistent customer service engagement as well as system management.
Volunteer Support Assistant
City of Oakland Commissioner's Board
Oakland, CA
05.2023 - 07.2024
Assisted in organizing community events, enhancing engagement and participation.
Coordinated logistics for volunteer activities, specifically for seniors, ensuring efficient execution and resource allocation.
Supported fundraising efforts by creating promotional content and managing social media campaigns.
Attended monthly board meetings to facilitate the needs of board members and materials.