Savauna Chatman
Castro Valley,CA
Summary
Recent college graduate student seeking an entry-level administrative position with a dynamic company where my current experience can be utilized. Great with people, exceptional customer service, strong communication skills, friendly, organized, self-initiative, independent yet can collaborate with others, and a quick learner.
Overview
7
7
years of professional experience
Work History
Guest Experience Representative
The Oakland Athletics
Oakland, CA
06.2017 - Current
- Deliver excellent customer service to guests enhancing their game experience.
- Provide game day information consisting of game day promotions & giveaways, food and beverage coupons, & lost and found processing.
- Assisted with special projects related to guest experience initiatives.
- Maintain inventory of service recovery items.
- Assist in resolving guest issues & concerns.
Nanny
Private Family
02.2022 - 12.2023
- Provided care for three children, thirteen year old twin boy and girl, and a ten year old boy.
- Performed light housekeeping duties, family laundry, grocery shopping, meal preparation.
- Communicated regularly with family regarding daily events and any concerns that may arise.
- Run errands for parents as needed.
- Responsible for transporting children from school and extra-curricular activities.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
Hostess
The Brixton
San Francisco, CA
03.2022 - 03.2023
- Deliver excellent customer service in greeting patrons and escorting them to their seats.
- Responsible for managing reservation bookings.
- Organized and restocked items in the restaurant
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Accurately recorded customer information into reservation system.
- Inspected dining and serving areas for cleanliness and proper setup.
50/50 Raffle Ticket Seller
The Golden State Warriors
San Francisco, CA
09.2019 - 03.2020
- Roaming sales representative selling 50/50 raffle tickets to fans.
- Reconciled large cash amounts.
- Informing fans about the Warriors Community Foundation & raffle rules and procedures.
- Created a positive fan experience with great customer service.
Brand Representative
Hollister CO
Pleasanton, CA
11.2017 - 08.2018
- Cashier / cash handling.
- Monthly store remerchandising & daily store presentation highlighting new inventory.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Political Science Major -
San Francisco State University
01.2023
High School Diploma -
Castro Valley High School
Skills
- Communication
- Detail Oriented
- Adaptable
- Critical Thinking
- Teamwork
- Problem Solving
- Interpersonal skills
- Leadership
- Computer Skills
- Presentations
Affiliations
- Passionate about travel, dance and art.
Timeline
Hostess
The Brixton
03.2022 - 03.2023
Nanny
Private Family
02.2022 - 12.2023
50/50 Raffle Ticket Seller
The Golden State Warriors
09.2019 - 03.2020
Brand Representative
Hollister CO
11.2017 - 08.2018
Guest Experience Representative
The Oakland Athletics
06.2017 - Current
Political Science Major -
San Francisco State University
High School Diploma -
Castro Valley High School
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