Melvin Utti
Brooklyn,New York
Summary
Results-oriented MBA Graduate Candidate with a strong academic foundation and a passion for driving business success.
Overview
3
3
years of professional experience
Work History
Guest Experience Representative
Madison Square Garden, MSG
12.2023 - Current
- Greeting visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolving guest complaints and discrepancies in prompt and courteous manner.
- Responding to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborating with team members to handle guest requirements from check-in through check-out.
Office Assistant
Alexis Robins Income Tax
10.2023 - Current
- Assisting with scheduling and appointment coordination.
- Preparing and editing documents to produce precise, accurate and professional communication.
- Managing social media postings and assisting in marketing collateral
- Maintaining and updating office records, both digital and physical.
Sales Associate
Home Depot
10.2022 - 05.2023
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Provided excellent customer service, resulting in an increase in customer satisfaction ratings
- Analyzed customer feedback and suggested strategies for improving customer experience.
IT OCIO INTERN: PROJECT & VENDOR MANAGEMENT
Dollar General
05.2022 - 08.2022
- Developed project presentations for executive management to communicate project progress and results
- Monitored project progress and identified areas of risk, allowing for proactive management of issues and successful project delivery.
- Provided project progress updates and proposed solutions to issues.
Sales Associate
Champs Sports
06.2021 - 07.2022
- Utilized sales techniques and strategies to build customer relationships and close sales
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Summer Accounting Associate
Abacus Group/INROADS
06.2021 - 08.2021
- Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
- Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits.
Education
MBA - Business Analytics
St. Johns University
New York, NY12.2025
Bachelor of Arts - Economics
Buffalo State University
05.2023
Skills
- Communication
- Fast Learner
- Effective Time Management
- Leadership
- Customer Service
- Team Player
- Multitasking
- Microsoft Office
- Sales Motivated
- Certified Peer Group Leader
- Critical Thinker
Timeline
Guest Experience Representative
Madison Square Garden, MSG
12.2023 - Current
Office Assistant
Alexis Robins Income Tax
10.2023 - Current
Sales Associate
Home Depot
10.2022 - 05.2023
IT OCIO INTERN: PROJECT & VENDOR MANAGEMENT
Dollar General
05.2022 - 08.2022
Sales Associate
Champs Sports
06.2021 - 07.2022
Summer Accounting Associate
Abacus Group/INROADS
06.2021 - 08.2021
MBA - Business Analytics
St. Johns University
Bachelor of Arts - Economics
Buffalo State University
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