Priscilla Encinas
Www.linkedin.com/in/priscilla-encinas-254334279
Summary
Dynamic Guest Experience Representative with a proven track record at Oak View Group, excelling in problem-solving and communication. Adept at managing crowd control and fostering team coordination, I ensure seamless event operations while enhancing guest satisfaction. Recognized for resolving issues swiftly, I thrive in fast-paced environments, contributing to memorable experiences.
Overview
2
2
years of professional experience
Work History
Guest Experience Representative
Oak View Group
12.2024 - Current
- Provide exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Handle guest complaints professionally, resolving issues quickly to restore positive experiences.
- Participate actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
- Develop strong working relationships with colleagues across departments for seamless communication and problem resolution.
Usher/Ticket Taker
Live Nation Entertainment Inc.
04.2023 - 12.2024
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanor to represent venue and create positive impression.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
Education
Bachelor of Science - Business Management
San Diego State University
San Diego, CA05-2026
Skills
- Team Coordination
- Adaptability
- Organization skills
- Communication
- Problem-solving
- Event information management
Volunteer Experience
ASSISTANT COACH | 06/2022 to 05/2024
Titans FC Soccer Club - San Bernardino, CA
- Assists the head coach with organizing practice and game activities (which include equipment and facility management, etc.).
- Recruitment of quality student-athletes and assists the head coach with game preparation and strategy.
Timeline
Guest Experience Representative
Oak View Group
12.2024 - Current
Usher/Ticket Taker
Live Nation Entertainment Inc.
04.2023 - 12.2024
Bachelor of Science - Business Management
San Diego State University
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