Priscilla Encinas

Www.linkedin.com/in/priscilla-encinas-254334279

Summary

Dynamic Guest Experience Representative with a proven track record at Oak View Group, excelling in problem-solving and communication. Adept at managing crowd control and fostering team coordination, I ensure seamless event operations while enhancing guest satisfaction. Recognized for resolving issues swiftly, I thrive in fast-paced environments, contributing to memorable experiences.

Overview

years of professional experience

Work History

Guest Experience Representative

Oak View Group

12.2024 - Current

Provide exceptional guest service, answering questions about the venue and directing patrons to their seats.
Handle guest complaints professionally, resolving issues quickly to restore positive experiences.
Participate actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
Develop strong working relationships with colleagues across departments for seamless communication and problem resolution.

Usher/Ticket Taker

Live Nation Entertainment Inc.

04.2023 - 12.2024

Greeted customers with smile and provided friendly, knowledgeable service.
Maintained professional demeanor to represent venue and create positive impression.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Assisted in event preparations, ensuring efficient operations during performances or special events.

Education

Bachelor of Science - Business Management

San Diego State University

San Diego, CA

05-2026

Skills

Team Coordination
Adaptability
Organization skills

Communication
Problem-solving
Event information management

Volunteer Experience

ASSISTANT COACH | 06/2022 to 05/2024

Titans FC Soccer Club - San Bernardino, CA

Assists the head coach with organizing practice and game activities (which include equipment and facility management, etc.).
Recruitment of quality student-athletes and assists the head coach with game preparation and strategy.

Timeline