Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Jordan Uziel

New York,USA

Summary

Accomplished professional with a proven track record at Madison Square Garden, excelling in guest engagement and event coordination. Leveraged data entry expertise to enhance operational efficiency. Demonstrated effective empathy and clear communication, ensuring seamless experiences for VIP clients. Recognized for organizing successful events and fostering team collaboration, consistently exceeding expectations.

Overview

8
8
years of professional experience

Work History

Guest Experience Representative

Madison Square Garden
New York, NY
09.2018 - Current
  • Delivered exceptional customer service at key guest interaction points, including VIP clubs, suites, and ticketing areas.
  • Served as a liaison for season ticket holders, ensuring a welcoming and seamless event-day experience.
  • Logged and escalated guest concerns to the Event Operations Manager for resolution.
  • Collaborated with cross-functional departments to support successful event execution and enhance guest satisfaction.

Social Media Marketing Intern

365Scores
Tel Aviv, Israel
01.2022 - 05.2022
  • Developed and published daily interactive quizzes on the 365Scores app to boost user engagement.
  • Verified data accuracy across multiple inputs, including game times, rosters, injuries, and player stats, using internal databases and cross-referencing tools.
  • Enhanced user experience by importing team color schemes and creating standardized team abbreviations.
  • Maintained and updated player data in Excel for app integration.
  • Authored and published articles using WordPress for the app's content hub.

VIP Premium Host

New York Yankees
New York, NY
03.2017 - 01.2022
  • Oversaw 5 premium seating sections or up to 8 suites per game, delivering tailored hospitality to VIP guests.
  • Greeted and escorted high-profile clients to suites with professionalism and discretion.
  • Proactively identified and resolved guest needs, maintaining a high standard of service in fast-paced settings.
  • Conducted private stadium tours for premium season ticket holders.
  • Managed tense situations with poise, including diffusing disruptions among guests.

Media Relations Intern

New York Yankees
New York, NY
09.2019 - 01.2020
  • Distributed daily statistical packets to internal departments and external media outlets.
  • Compiled and summarized minor league reports for use by coaches and front office staff.
  • Edited and fact-checked official publications such as game notes for accuracy and clarity.
  • Served as the first line of support for media during 2019 postseason press conferences, coordinating logistics and assisting press personnel.

Education

Bachelor of Science - Sports Entertainment & Event Management

Johnson & Wales University
Providence, RI
05.2016

Skills

  • Effective empathy
  • Clear interpersonal communication
  • Data entry expertise
  • Customer engagement
  • Experienced in software utilization
  • Clear and concise communication
  • Strong focus on accuracy
  • Guest engagement
  • Organizing successful events
  • Event coordination
  • Team building

Professional Development

  • Mastering the Art of Sales, YU Global, 2025
  • AI for Marketing, YU Global, 2025
  • Prompt Engineering: Building an AI Toolkit, YU Global, 2025
  • Certification of Crowd Management, Trainedcrowdmanager.com, https://trainedcrowdmanager.com/certification.html

Timeline

Social Media Marketing Intern

365Scores
01.2022 - 05.2022

Media Relations Intern

New York Yankees
09.2019 - 01.2020

Guest Experience Representative

Madison Square Garden
09.2018 - Current

VIP Premium Host

New York Yankees
03.2017 - 01.2022

Bachelor of Science - Sports Entertainment & Event Management

Johnson & Wales University

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