Jordan Uziel
New York,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
Madison Square Garden
09.2018 - Current
- Delivered exceptional customer service at key guest interaction points, including VIP clubs, suites, and ticketing areas.
- Served as a liaison for season ticket holders, ensuring a welcoming and seamless event-day experience.
- Logged and escalated guest concerns to the Event Operations Manager for resolution.
- Collaborated with cross-functional departments to support successful event execution and enhance guest satisfaction.
Social Media Marketing Intern
365Scores
01.2022 - 05.2022
- Developed and published daily interactive quizzes on the 365Scores app to boost user engagement.
- Verified data accuracy across multiple inputs, including game times, rosters, injuries, and player stats, using internal databases and cross-referencing tools.
- Enhanced user experience by importing team color schemes and creating standardized team abbreviations.
- Maintained and updated player data in Excel for app integration.
- Authored and published articles using WordPress for the app's content hub.
VIP Premium Host
New York Yankees
03.2017 - 01.2022
- Oversaw 5 premium seating sections or up to 8 suites per game, delivering tailored hospitality to VIP guests.
- Greeted and escorted high-profile clients to suites with professionalism and discretion.
- Proactively identified and resolved guest needs, maintaining a high standard of service in fast-paced settings.
- Conducted private stadium tours for premium season ticket holders.
- Managed tense situations with poise, including diffusing disruptions among guests.
Media Relations Intern
New York Yankees
09.2019 - 01.2020
- Distributed daily statistical packets to internal departments and external media outlets.
- Compiled and summarized minor league reports for use by coaches and front office staff.
- Edited and fact-checked official publications such as game notes for accuracy and clarity.
- Served as the first line of support for media during 2019 postseason press conferences, coordinating logistics and assisting press personnel.
Education
Bachelor of Science - Sports Entertainment & Event Management
Johnson & Wales University
Providence, RI05.2016
Skills
- Effective empathy
- Clear interpersonal communication
- Data entry expertise
- Customer engagement
- Experienced in software utilization
- Clear and concise communication
- Strong focus on accuracy
- Guest engagement
- Organizing successful events
Certification
- Crowd Control Management
- Trainedcrowdmanager.com/certification.html
Professional Certificates – YU Global
- 2025
- Mastering the Art of Sales
- AI for Marketing
- Prompt Engineering: Building an AI Toolkit
Timeline
Social Media Marketing Intern
365Scores
01.2022 - 05.2022
Media Relations Intern
New York Yankees
09.2019 - 01.2020
Guest Experience Representative
Madison Square Garden
09.2018 - Current
VIP Premium Host
New York Yankees
03.2017 - 01.2022
Bachelor of Science - Sports Entertainment & Event Management
Johnson & Wales University
Similar Profiles
Ana GarciaAna Garcia
Procurement Analysts at Madison Square Garden, MSGProcurement Analysts at Madison Square Garden, MSG
WILFREDO MALDONADOWILFREDO MALDONADO
Head Electrician at Beacon Theatre-Madison Square Garden CompanyHead Electrician at Beacon Theatre-Madison Square Garden Company
Michael A. Phillips Jr.Michael A. Phillips Jr.
DIRECTOR, PRODUCTION MANAGEMENT at MADISON SQUARE GARDENDIRECTOR, PRODUCTION MANAGEMENT at MADISON SQUARE GARDEN
Jamaria WillomonJamaria Willomon
Clerical Associate at NYC Department of EducationClerical Associate at NYC Department of Education
Stevland PoliteStevland Polite
Vice President Institutional Securities Technology at Morgan StanleyVice President Institutional Securities Technology at Morgan Stanley