Savion Watson
Wareham,MA
Summary
Dynamic Account Manager with a proven track record at Trego Inc., excelling in client relations and problem-solving. Enhanced client satisfaction through exceptional service and proactive communication, achieving high retention rates. Skilled in team leadership and decision-making, fostering collaboration to drive performance and improve customer engagement.
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
5
5
years of professional experience
Work History
Account Manager
Trego Inc. Electrical Distribution and Manufacturing
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Department Manager
Lowes Home Improvment
02.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Patient Care Assistant
CHESCO Services
08.2020 - 07.2021
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
MBA - Finance
Fitchburg State University
Fitchburg, MA12-2026
Bachelor of Science - Sports Management
Benedict College
Columbia, SC05-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Problem-solving
- Training and mentoring
- Team leadership
- Team supervision
- Staff management
- Decision-making
- Customer engagement
- Goals and performance
Timeline
Account Manager
Trego Inc. Electrical Distribution and Manufacturing
03.2024 - Current
Department Manager
Lowes Home Improvment
02.2022 - Current
Patient Care Assistant
CHESCO Services
08.2020 - 07.2021
MBA - Finance
Fitchburg State University
Bachelor of Science - Sports Management
Benedict College
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