- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Music
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Fundraising Events
- Fashion and Style
- Team Sports
- Reading
Savion Key
Canton,GA
Summary
Dynamic leader with a proven track record at Kroger Co, enhancing team productivity and customer satisfaction through innovative process improvements and effective team leadership. Skilled in analytical thinking and customer service, I excel in fostering team collaboration and driving significant achievements.
Offering strong leadership and team coordination foundation, with a passion for learning and developing in a supportive environment. Contributes a proactive approach to problem-solving and conflict resolution, combined with the ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in Any role.
Overview
2
2
years of professional experience
Work History
Supervisor
Kroger Co
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate
Journeys Shoes
01.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
No Degree - Psychology
Kennesaw State University
Kennesaw, GA12-2027
High School Diploma -
Northside High School
Warner Robins, GA05-2024
Skills
- Goal oriented
- Relationship building
- Public speaking
- Coaching and mentoring
- Effective communication
- Team leadership
Interests
Timeline
Supervisor
Kroger Co
03.2024 - Current
Sales Associate
Journeys Shoes
01.2023 - 02.2024
No Degree - Psychology
Kennesaw State University
High School Diploma -
Northside High School
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