Savior Nakirayi
Tyngsboro,MA
Summary
Dynamic customer service professional with a proven track record at Tufts Medical Center, excelling in conflict resolution and effective communication. Adept at managing event logistics and fostering positive customer relations, I consistently deliver exceptional service and support, ensuring client satisfaction and loyalty in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tufts Medical Center
Lowell, Massachusetts
12.2024 - 02.2025
- Responded to patient inquiries via phone and in-person with professionalism.
- Collaborated with medical staff to resolve patient concerns efficiently.
- Managed incoming calls, directing them to appropriate departments as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Party Host, Court Monitor, and Front Desk
Altitude Trampoline Park
Billerica, Massachusetts
02.2023 - 10.2024
- Check customers in
- Assist customers with any questions or concerns
- Answer phone calls
- Watch courts
- Assist party host with any of their needs.
- Set up table for party
- Serve food
- Planned and organized themed parties for diverse age groups and occasions.
- Coordinated event logistics including setup, decorations, and catering services.
Camp Counselor
Camp Wing
Duxbury, Massachusetts
05.2024 - 08.2024
- Supervised daily activities and ensured safety for campers.
- Organized engaging recreational activities to foster teamwork and creativity.
- Led small group discussions to promote conflict resolution and communication skills.
- Assisted in planning and executing weekly schedules for camp events.
- Maintained cleanliness and organization of camp facilities and equipment.
Restaurant Hostess
Border Cafe
Burlington, Massachusetts
01.2024 - 04.2024
- Greeted and seated guests promptly at the entrance.
- Managed reservation system to optimize seating arrangements.
- Assisted servers with menu knowledge and special requests.
- Maintained cleanliness and organization of entrance area.
- Communicated wait times clearly to guests upon arrival.
- Handled guest inquiries and concerns with professionalism.
- Supported team members during busy dining periods effectively.
Sales Associate
Hollister
Burlington, MA
08.2022 - 02.2023
- Communicated with customer support for clarity on questions that were not answered in the online FAQs.
- Built rapport with clients by providing quality customer service and problem solving
Sales Associate
Glitterati
Burlington, MA
04.2022 - 09.2022
- Communicated with customer support for clarity on questions.
- Built rapport with clients by providing quality customer service and problem solving
Cashier
Wegmans
Burlington, MA
11.2019 - 09.2022
- Scan and bag customers groceries
- Assist customers with any questions or concerns
Swim Instructor/Lifeguard
Goldfish Swim School
Burlington, MA
07.2021 - 10.2021
- Handled an average of 8 swim classes per week, which included 6 students per class.
- Promoted a positive, fun environment, focusing on the positive effects of swimming on the cardiovascular system
- Engaged students by providing an interactive and insatiable learning environment through demonstrations and games
Education
BBA - Management Information Systems
University Massachusetts Lowell
Lowell06-2027
High School -
Billerica Memorial High School
Billerica, Massachusetts06.2023
Skills
- Customer service
- Conflict resolution
- Project management
- Event planning
- Effective communication
- Time management
- Customer relations
- Verbal and written communication
- Customer consulting
- Retail marketing
- Communication skills
- Guest services
- Leadership
Accomplishments
- John Abigail Award
Timeline
Customer Service Representative
Tufts Medical Center
12.2024 - 02.2025
Camp Counselor
Camp Wing
05.2024 - 08.2024
Restaurant Hostess
Border Cafe
01.2024 - 04.2024
Party Host, Court Monitor, and Front Desk
Altitude Trampoline Park
02.2023 - 10.2024
Sales Associate
Hollister
08.2022 - 02.2023
Sales Associate
Glitterati
04.2022 - 09.2022
Swim Instructor/Lifeguard
Goldfish Swim School
07.2021 - 10.2021
Cashier
Wegmans
11.2019 - 09.2022
BBA - Management Information Systems
University Massachusetts Lowell
High School -
Billerica Memorial High School