Savitrie Richie
Schenectady,NY
Summary
A dedicated and hard-working professional with several years of experience in Management, Finance and Aviation. Seeking a challenging and rewarding opportunity to gain new skills and experience for further career development.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Schenectady, NY
08.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
Aircraft Maintenance Instructor Supervisor
CommuteAir/ United Express
Albany, NY
08.2020 - 12.2022
- Conducted classroom and hands-on training for new-hire maintenance professionals
- Coordinate and Maintain training records for Essential Maintenance, On Call and Fueler
- Coordinate in Utilization & Training Workshops for RVSM and CAT2
- Managed large-scale maintenance program for EMB145 aircraft.
Aircraft Records Supervisor
CommuteAir/ United Express
Albany, NY
04.2019 - 08.2020
- Manage and coordinate records related recurring Aircraft engines, FAA audits, data migrations, external FAA/Legal/Other department requests
- Design, revise, and establish policies, procedures and controls necessary for responsible function
- Manage the establishment, accuracy and revisions to the maintenance mainframe task and time limit forecast, for applicable specifications.
Customer Service Representative Manager
Million Air Albany Airport
, NY
07.2018 - 04.2019
- Supervise the customer service team prioritizing, assigning monitor work and provide training as required
- Oversee invoicing for services for accuracy and completeness
- Review customer service team payroll, manage overtime, and submit to payroll for processing.
Station Trainer & CSR Supervisor
DGS/ United Airlines
Albany, NY
03.2016 - 04.2019
- Above the wing training for Shares, Aero, On job training and oversold flights
- Maintain Station budget, review customer service team payroll, manage overtime and submit to payroll for processing
- Act on any reports of service failures or customer concerns until resolved to customers satisfaction.
Finance Manager
SUS Travel Consultancy
London, UK
11.2013 - 02.2016
- Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met
- Manage the preparation of the company’s budget
- Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.
Operations Representative Manager
Bank of America
Schenectady, NY
06.2010 - 09.2013
- Coordinates and works with Compliance Officer to administer department’s functions
- Work with various department personnel in determining priorities to ensure that processing and reporting needs are met and carried out on a proper and timely basis
- Create and maintain various Standard Operations Procedure (S.O.P) manuals.
Education
Certificate in Leadership & Foundational Principles -
Harvard University Business School
Associate Degree - Business Technology & Accounting
Monroe College
High School GED -
James Monroe High School
Skills
- Leadership
- Time Management
- Ms Office, Shares, Aero, Amos
- Business Process Improvement
- Project Management
- OSHA Compliance
- Standards Conformance
- Attention to detail
- Administrative Skills
- Team Collaboration
- Safety Compliance
- Policy and Procedure Writing
Timeline
Customer Service Representative
Delta Air Lines, Inc
08.2023 - Current
Aircraft Maintenance Instructor Supervisor
CommuteAir/ United Express
08.2020 - 12.2022
Aircraft Records Supervisor
CommuteAir/ United Express
04.2019 - 08.2020
Customer Service Representative Manager
Million Air Albany Airport
07.2018 - 04.2019
Station Trainer & CSR Supervisor
DGS/ United Airlines
03.2016 - 04.2019
Finance Manager
SUS Travel Consultancy
11.2013 - 02.2016
Operations Representative Manager
Bank of America
06.2010 - 09.2013
Certificate in Leadership & Foundational Principles -
Harvard University Business School
Associate Degree - Business Technology & Accounting
Monroe College
High School GED -
James Monroe High School
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