Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Savneel Pratap

Sacramento,CA

Summary

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Strategic-thinking project manager with several years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

11
11
years of professional experience

Work History

Project Manager

TAK Communications
Fairfield, CA
11.2022 - Current
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

IT Support Engineer

Astound Broadband
West Sacramento, CA
07.2017 - 10.2022
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
  • Assisted in the design of new products or modifications to existing products for improved performance.
  • Installed software updates on customer machines while providing technical assistance when necessary.

Commercial Technician

OC Communications
Sacramento, CA
02.2014 - 06.2017
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Demonstrated knowledge of optimal device use through efficient customer assistance.
  • Implemented troubleshooting techniques to resolve issue.
  • Conducted comprehensive testing on system components employing volt-OHM meters, spectrum analyzers, and various other valuable tools.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Ensured safety measures by coordinating with utility companies in order to mark underground utility lines before any excavation work.

Education

High School Diploma -

Luther Burbank High School
Sacramento, CA
06-2011

Some College (No Degree) -

Colorado Technical University
Colorado Springs, CO

Skills

  • Contract Management
  • Project development
  • Data Analysis
  • Root Cause Analysis
  • Financial Administration
  • Project tracking
  • Hardware diagnostics
  • Network Architecture
  • Operating systems
  • Application support
  • VoIP Systems
  • Patch management
  • System Administration
  • Deadline Management
  • Technical training
  • System diagnostics
  • Software Installation
  • OSHA Compliance
  • Maintenance and repair
  • Complex Repairs
  • Project Support
  • Risk Mitigation
  • Design Techniques

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Limited

Timeline

Project Manager

TAK Communications
11.2022 - Current

IT Support Engineer

Astound Broadband
07.2017 - 10.2022

Commercial Technician

OC Communications
02.2014 - 06.2017

High School Diploma -

Luther Burbank High School

Some College (No Degree) -

Colorado Technical University
Savneel Pratap