SAVON THOMPSON

• Conducted in-home visits to assist customers with mobile device activations and technical troubleshooting
• Diagnosed and resolved hardware, software, and connectivity issues to ensure optimal device performance
• Educated customers on device features, usage, and preventative care
• Promoted and sold partner home technology services by identifying customer needs and recommending solutions
• Maintained accurate service documentation while meeting performance and sales expectations

• Promoted available products and services to customers during service, account management and order calls.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

• Handled customer complaints and inquiries in a courteous and efficient manner

• Demonstrated excellent verbal and written communication skills to effectively interact with customers

• Maintained knowledge of company products to provide helpful suggestions and recommendations

• Provided technical support for customers via phone, email, and chat

• Utilized troubleshooting techniques to identify, analyze, and resolve customer issues quickly

• Maintained accurate records of customer interactions and updated customer information accordingly

• Assembled and installed furniture with precision and efficiency in customer residences

• Diagnosed and repaired furniture defects on-site to maintain high standards of customer satisfaction

• Delivered exceptional customer service using strong communication and problem-solving skills