Savonna Romo
Buckeye,AZ
Summary
Service-oriented professional with background in guest services supervision. Possess strong skills in customer service, conflict resolution, and team leadership which have been utilized to improve overall guest satisfaction. Standout for ability to train staff, streamline operations and manage budgets while ensuring high standards of guest service. Notably contributed to revenue growth by developing innovative strategies and enhancing overall guest experience.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Guest Services Supervisor
Sun Communities inc.
Buckeye
09.2025 - Current
- Supervised daily operations of guest services team.
- Trained staff on customer service best practices.
- Conducted regular staff meetings to review performance and goals.
- Collaborated with management to improve operational efficiency.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Coordinated scheduling for meetings and events, optimizing resource allocation.
- Oversaw office supply inventory, maintaining adequate stock levels for all departments.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Monitored department budgets by tracking expenses against allocated funds.
Homemaker
Homemaker
Buckeye, Arizona
01.2023 - 09.2025
- - Managing household responsibilities and maintaining an organized environment while supporting family needs
QA Technician
Turkey Hill
05.2022 - 07.2023
- - Monitored quality assurance processes in ice cream manufacturing
- - Ensured compliance with food safety standards and company policies
- Maintained meticulous documentation as per HACCP standards.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Floor Lead
Aromatique
11.2021 - 05.2022
- Supervised a team of 15–20 in a candle manufacturing facility
- Managed label production, order fulfillment, and inventory control
- Conducted quality inspections to maintain high production standards
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Collaborated with other departments to drive successful completion of assigned tasks.
FSQA
Cargill
02.2020 - 11.2021
- Oversaw food safety and quality assurance in a USDA-regulated turkey processing plant Enforced GMP procedures and coordinated HACCP program compliance
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Processing Technician
Cargill
04.2019 - 02.2020
- Performed repetitive motion tasks on a processing line
- Created labels, collaborated with team members, and maintained production flow
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
Home Management
Homemaker
01.2017 - 04.2019
- Optimized cash flow management, ensuring timely reconciliation of bank statements and maintaining accurate cash balances.
Service Desk Associate
Home Depot
10.2015 - 08.2017
- - Assisted customers with returns, orders, and inquiries
- - Handled transactions and provided excellent service in a fast-paced retail setting
Education
High School -
Taft Union High School
Skills
- Quality Assurance & Inspections
- Team Leadership
- Inventory & Label Management
- Time Management & Organization
- Budget monitoring
- Problem solving
- Team Training
Timeline
Guest Services Supervisor
Sun Communities inc.
09.2025 - Current
Homemaker
Homemaker
01.2023 - 09.2025
QA Technician
Turkey Hill
05.2022 - 07.2023
Floor Lead
Aromatique
11.2021 - 05.2022
FSQA
Cargill
02.2020 - 11.2021
Processing Technician
Cargill
04.2019 - 02.2020
Home Management
Homemaker
01.2017 - 04.2019
Service Desk Associate
Home Depot
10.2015 - 08.2017
High School -
Taft Union High School