Savonna Roquemore
Magna Seating
Redford,MI
2
Languages
13
years of professional experience
Results-driven Human Resources Generalist experienced in full-cycle recruitment, onboarding, and employee relations. Enhanced team collaboration and effectiveness through strategic approaches while managing conflict resolution and talent acquisition. Background in manufacturing, logistics, and customer service contributes to analytical skills and attention to detail across service delivery.
Work History
Human Resources Coordinator
10 Months- Recruited, interviewed, and onboarded employees. Provided plenty of assistance with employee engagement and HR initiatives.
- Coordinated orientation, compliance training, and development programs. Also assisted with health insurance needs and unemployment needs.
- Supported employee relations and performance management, facilitating effective policy interpretation.
- Coordinated orientation sessions, compliance training, and development programs.
Customer Service Representative
3 Months- Managed high volume of client calls and emails each shift, addressing inquiries related to health plans, service options, and account issues while consistently meeting or exceeding daily quotas.
- Responded to a high volume of client calls and emails each shift, accurately addressing inquiries related to health plans, service options, and account issues while meeting or exceeding established daily quotas.
- Guided clients through complex online navigation processes including form completion, document uploads, and portal usage, contributing to reduced call durations and improved first-call resolution rates.
- Documented all client interactions using internal CRM tools, ensuring thorough follow-up and continuity in service across multiple team members.
Maintenance Coordinator
7 Years 6 Months- Developed and implemented maintenance plans and schedules to ensure timely and effective facility upkeep.
- Scheduling & Planning: Develop and implement maintenance plans/schedules.
- Coordinated and managed third-party contractors and vendors to maintain service quality and compliance.
- Oversaw inventory of supplies, parts, and equipment to ensure operational readiness and minimize downtime.
- Communication: Act as a liaison between staff, other departments, and management to ensure effective communication.
- Budgeting: Manage and adhere to budget constraints for maintenance operations.
- Record Keeping: Maintain updated maintenance logs and records.
Visual Merchandiser
2 Years 2 Months- Executed merchandise displays aligned with brand guidelines and sales campaigns, utilizing planograms and local sales data to enhance product visibility and customer appeal.
- Executed merchandise displays that aligned with brand guidelines and sales campaigns, using planograms and local sales data to arrange products for maximum visibility and appeal.
- Collected customer feedback through observation of interactions with displays, providing insights to store leadership for informed future merchandising strategies.
- Collected informal customer feedback by observing interactions with displays and relaying insights to store leadership to inform future merchandising strategies.
Education
Bachelor of Arts - Psychology
- Forensic Concentration
- President’s List
- National Society of Leadership and Success
- Honors Society
- GPA: 3.9 / 4.0
High School Diploma
Skills
Customer Service: Customer support
Communication: Effective communication
Customer Service: Customer Interaction
Service Recovery
Call Resolution
Multi-Channel Support
Follow-Up Procedures
Problem Solving: Conflict resolution
Employee Engagement
Record management
Confidentiality compliance
Interpersonal communication
Project coordination
Performance management
Talent acquisition
Employee onboarding
LANGUAGES
English
Native
Timeline
Human Resources Coordinator
Magna Seating
09.2025 - 07.2026Read More
Customer Service Representative
Maximus
10.2024 - 01.2025Read More
Maintenance Coordinator
Fisher Dynamics
05.2015 - 11.2022Read More
Visual Merchandiser
Jimmy Jazz Eastpointe
10.2013 - 12.2015Read More
Martin Luther King Jr. Senior High School
High School Diploma
Read More
Southern New Hampshire University
Bachelor of Arts from Psychology
Read More