Savory Johnson
Lumberport,WV
Summary
I am seeking employment with an exceptional facility where I can secure a career to help me expand my skill sets, increase my learning in the Healthcare field, and to be able to contribute to the overall success of the facility.
Overview
10
10
years of professional experience
Work History
Supervisor
Tuscan Sun Spa & Salon
04.2017 - Current
- Responsible for Opening and closing the store.
- Responsible for Sales and upselling for monthly goals.
- Coordinated customer scheduling and follow-up communications, ensuring timely appointments and maintaining high satisfaction through proactive outreach and personalized service.
- Oversee daily operations of the front desk area, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Data Entry on new inventory arriving at the spa and overseeing merchandising.
- Effectively communicate with Management and other Staff
Sales/Cashier
Fruitful Market
07.2022 - 11.2022
- Responsible for Opening and closing the store.
- Customer service
- Cleaning
- Stocking Inventory
- Multitasking
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
Hostess
Buffalo Wild Wings
11.2015 - 07.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Sales Associate
Dick’s Sporting Goods
11.2015 - 07.2016
- Effectively communicate with Management and other Staff
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
Education
Associate Degree of Applied Science - Health Information Technology
Pierpont Community And Technical College
Fairmont, WV05.2025
High School Diploma - undefined
Lincoln High School
Shinnston, WV05.2017
Skills
- Customer relationship management
- Problem-solving abilities
- Effective Process Improvement
- Strong work ethic
- Effectively work well with Management and Staff
- Staff management
- Goal oriented
- Customer service
- Attention to detail
- Analytical thinking
- Teamwork
- Team leadership
- Team collaboration
- Interpersonal communication
- Reliability
- Problem-solving
- Documentation and reporting
- Excellent communication
- Active listening
- Organizational skills
Affiliations
- American Health Information Management Association (AHIMA) Member since 2024
- West Virginia Health Information Management Association (WVHIMA) Member since 2024
Timeline
Sales/Cashier
Fruitful Market
07.2022 - 11.2022
Supervisor
Tuscan Sun Spa & Salon
04.2017 - Current
Hostess
Buffalo Wild Wings
11.2015 - 07.2016
Sales Associate
Dick’s Sporting Goods
11.2015 - 07.2016
High School Diploma - undefined
Lincoln High School
Associate Degree of Applied Science - Health Information Technology
Pierpont Community And Technical College
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