Savouty Pok
La Mesa,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Lemon Grove
10.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Resolved customer service issues promptly and courteously.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Front Desk/Security
Gardaworld
Mira Mesa, CA
04.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Transmitted information or documents to customers through email.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying customer and account information.
Security Guard
Securitas Security Services
San Diego, CA
11.2021 - 02.2022
- Checking documents and ID of personnel that come in and out of the building , conduct reports and admin for personal missing ID and documents.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Documented security-related situations and submitted in-depth reports to superiors.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Cashier/Stocker
Pacific Chinese
San Diego, CA
01.2019 - 12.2020
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Accurately made change for cash transactions.
- Assisted customers by providing information and resolving complaints.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
11B Infantryman
US Army
Fort Drum, Ny
01.2013 - 05.2016
- Patrolled restricted areas and authorized access for permitted personnel.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
- Safeguarded and stored classified information to maintain confidentiality.
- Inspected and repaired systems to maximize performance.
- Led infantry team of four members in combat operations, providing tactical guidance for individuals with varying strengths.
- Cleaned and maintained weaponry following official procedures for optimum reliability.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
Education
High School Diploma -
Garey High School
Pomona, CA06.2012
Criminal justice
Mt Sac Community College
WalnutWater technology
Citrus College
Glendora, CASkills
- Fast learner
- Highly motivated
- Problem solving
- Active listening
- Time management
- Positive attitude
- Customer Service
- Ability to work as a team or independent
- Attention to detail
- Verbal and Written Communication
- Eager to learn
- Microsoft Office
- Willing to Learn
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Front Desk/Security
Gardaworld
04.2022 - 07.2023
Security Guard
Securitas Security Services
11.2021 - 02.2022
Cashier/Stocker
Pacific Chinese
01.2019 - 12.2020
11B Infantryman
US Army
01.2013 - 05.2016
High School Diploma -
Garey High School
Criminal justice
Mt Sac Community College
Water technology
Citrus College
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