Steven Cruz
Phoenix,AZ
Summary
Seeking to obtain an opportunity where my communication skills and personality can best serve people and the community. Self-motivated, reliable, responsible and hard working person. Safety-conscious security team member with excellent communication skills and eye for detail.
Overview
10
10
years of professional experience
Work History
Security Officer
React First Arizona
11.2024 - Current
- Hands on Security
- Security Hotel Security Rooms
- Security Hotel room evictions
- Clearing encampments
- Security Medical Calls
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
Allied Universal Security Services
04.2024 - 11.2024
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Implemented security protocols, enhancing overall safety measures across the facility.
- Collaborated with management to develop strategies for improving security operations.
- Maintained accurate records of daily activities and incident reports for compliance purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Professional Security Officer
Allied Universal Security Services
07.2022 - 03.2024
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Investigated suspicious activities and persons to maintain security of premises.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Reduced risks of theft or vandalism by implementing access control procedures at entrances and exits of secured locations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
Security Supervisor
Galaxy Security
04.2020 - 06.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
Security Guard
Innovative Advantage Security Inc
02.2020 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
Security Guard
Unified Security
01.2018 - 01.2020
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Interacted assertively but non-confrontationally with personnel and general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Camera Installer
New World Connect
11.2015 - 01.2017
- Applied basic switch, router and firewall principles.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Read and understood design and construction documents.
- Worked with IP video network transmission and factors that impacted video rates and quality.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
Education
High School Diploma -
Malibu High School
Malibu, CA06.2016
Skills
- Fast Learner
- Fast Pace
- Time Management
- Safety and Security
- Surveillance
- Skilled in Conflict Resolution
- Control Crowd
- Loss Prevention Expertise
- Clerical Support
- Storage Area Maintenance
Languages
Spanish
Professional Working
Timeline
Security Officer
React First Arizona
11.2024 - Current
Security Officer
Allied Universal Security Services
04.2024 - 11.2024
Professional Security Officer
Allied Universal Security Services
07.2022 - 03.2024
Security Supervisor
Galaxy Security
04.2020 - 06.2023
Security Guard
Innovative Advantage Security Inc
02.2020 - 09.2022
Security Guard
Unified Security
01.2018 - 01.2020
Security Camera Installer
New World Connect
11.2015 - 01.2017
High School Diploma -
Malibu High School